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Windows Vista Restart Problem

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#1 savena


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Posted 12 August 2008 - 12:12 PM

I just purchased a new computer from Gateway. It came preloaded with Vista premium home edition. The computer will restart while you are working on it, no particular time frame. After it restarts, without warning it reboots in three different ways: 1 - Splash screen with message Windows did not completely shutdown, 2 - Splash screen with message do you want to start windows normally or in safe mode, 3 - It goes dirctly to the logon screen, and 4 it did give me a blue screen with the following message:

A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you€™ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need .

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options, and then select safe mode.

Techinal information:

***STOP: 0x00000050 (0xA5270023, 0x00000000, 0xA5270023, 0x00000000)

Collecting data for crash dump€

Gateway is telling me it probably is a problem with Vista and there is a Hotfix from vista to correct this problem. The e-mail I received with the Hotfix is as follows:

WARNING This hotfix has not undergone full testing. Therefore, it is intended only for systems or computers that are experiencing the exact problem that is described in the one or more Microsoft Knowledge Base articles that are listed in "KB Article Numbers" field in the table at the end of this e-mail message. If you are not sure whether any special compatibility or installation issues are associated with this hotfix, we encourage you to wait for the next service pack release. The service pack will include a fully tested version of this fix. We understand that it can be difficult to determine whether any compatibility or installation issues are associated with a hotfix. If you want confirmation that this hotfix addresses your specific problem, or if you want to confirm whether any special compatibility or installation issues are associated with this hotfix, support professionals in Customer Support Services can help you with that. For information about how to contact support, copy the following link and then past it into your Web browser:


For additional support options, please copy the following link and then paste it into your Web browser:


Before you install this hotfix

If you decide to install this hotfix, please note the following items:

Do not deploy a hotfix in a production environment without first testing the hotfix.

Back up the system or the computer that will receive the hotfix before you install the hotfix.

Additional hotfix information

This hotfix package uses a password. Therefore, you must enter for each package the password that we included in this e-mail message. To make sure that you enter the correct password, we recommend that you highlight, copy, and then paste the password from this e-mail message when you are prompted. If you do not enter the correct password, you cannot install the hotfix.

NOTE Passwords are set to expire every seven days. Download the package within the next seven days to make sure that you can extract the files. If there are fewer than seven days left in the password change cycle when you receive this e-mail message, you receive two passwords. If this is the case, use the first password if you download the hotfix package before the date in the "Password Changes On" field that is listed in the table at the end of this e-mail message. Use the second password if you download the hotfix package after the date in the "Password Changes On" field.

NOTE For your convenience, we send the hotfix location to you in a hyperlink. To connect to this hotfix location, you can click the hyperlink in the "Location" field that is listed in the table at the end of this e-mail message to have your Web browser open that location. However, sometimes e-mail program settings disable hyperlinks. If the hyperlink in this e-mail message is disabled, please copy the hyperlink in the "Location" field and then past it into the address box of your Web browser. Make sure that you include the exact text (without spaces) between the parentheses in the http:// address.

KB Article Number(s): 939720
Language: All (Global)
Platform: x64
Location: (http://hotfixv4.microsoft.com/Windows%20Vista/sp1/Fix203193/6000/free/317382_intl_x64_zip.exe)
Password Changes On: 08/14/2008
Next Password:

NOTE Make sure that you include all the text between "(" and ")" when you visit this hotfix location.

Steps that have already been tried - Unistalled and Reinstalled NVIDIA drivers, Full system factory restall (x2). The last restore may have helped, but I am not sure.
Any other steps that I can take if problem still persists? (I did not do the Hotfix yet)

Edited by usasma, 12 August 2008 - 03:54 PM.
Cut the passwords out - if you need them, PM me.

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#2 usasma


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Posted 12 August 2008 - 04:01 PM

There's no need to do the hotfix unless you're currently experiencing the problem.
I'd suggest foregoing it and seeing what happens. There's many reasons for the STOP 0x50 error, not just the one that the hotfix addresses (although I'd tend to trust Gateway on this as they know their systems best).

You can check your updates later on to see if it's installed, just look for the KB939720 update. Here's a link to the article: http://support.microsoft.com/kb/939720
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#3 savena

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Posted 12 August 2008 - 04:09 PM

Gateway has been pretty lost on this one. They did a search on the microsoft website to find the hotfix and were concerned about loading it. They told me we could always do a restore if it caused other issues. I was planning on waiting to see if the issue is still present since the last factory restore prior to attempting any other fix and was just wondering if this has been an issue with Vista? and if anyone has found a fix?

#4 ThePowerDivine


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Posted 15 August 2008 - 09:33 AM

Stop 0x00000050 mostly issues with RAM

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