Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Built A New Computer And It Locks Up Randomly


  • Please log in to reply
16 replies to this topic

#1 newbuilder12

newbuilder12

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:06 AM

Posted 12 August 2008 - 10:32 AM

Okay so basically, im a first time builder and im new to the hardware thing and im horrible at diagnosing things. However when this problem occured i consulted a computer engineer who's been at it for many years and 2 different college students who are getting degrees in computer somethin or other and none of these folks know what the problem is. It locks up in anything, IE, WoW, Bioshock, Fable, etc. however it locks up more frequently in the programs that require more resources. Like when i play bioshock, it freezes up in 2 min - 10 min and never lasts and longer than 10. WoW sometimes locks up really quickly but ive played for 10 hours before without an issue. Also it has frozen up a few times just booting up. And when i say lock-up, i mean that my screen freezes, the sound file that was playing skips repeatedly, the mouse wont move and the keyboard wont work.
My specs are:
Processor: Intel Xeon 3300 2.66 ghz quad-core server
Board: nVidia nForce 790i ultra sli
RAM: OCZ platinum somethin or other 4 gig (2 gig sticks) 1600 mhz however defaulted to 1333 mhz for whatever reason
Vid: nVidia GeForce 9800 GX2 (1 gig vid mem)
Power supply: 700 watts
And the error code and error message in my event viewer are as follows:
Error code 6008
XML view is
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-12T15:07:34.000Z" />
<EventRecordID>22383</EventRecordID>
<Channel>System</Channel>
<Computer>TehMoofMachine</Computer>
<Security />
</System>
- <EventData>
<Data>10:05:55 AM</Data>
<Data>8/12/2008</Data>
<Data />
<Data />
<Data>133</Data>
<Data />
<Data />
<Binary>D807080002000C000A00050037002702D807080002000C000F00050037002702600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Friendly view is
Binary data:


In Words

0000: 000807D8 000C0002 0005000A 02270037
0008: 000807D8 000C0002 0005000F 02270037
0010: 00000960 0000003C 00000001 00000960
0018: 00000000 000004B0 00000001 00000000


In Bytes

0000: D8 07 08 00 02 00 0C 00 .......
0008: 0A 00 05 00 37 00 27 02 ....7.'.
0010: D8 07 08 00 02 00 0C 00 .......
0018: 0F 00 05 00 37 00 27 02 ....7.'.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 00 00 00 00 B0 04 00 00 .......
0038: 01 00 00 00 00 00 00 00 ........

Hope you can help me, and thank you for your time.
Oh and i forgot to add, im using vista 64 bit

Edited by newbuilder12, 12 August 2008 - 10:33 AM.


BC AdBot (Login to Remove)

 


#2 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:06 PM

Posted 12 August 2008 - 03:14 PM

Hello newbuilder12 and welcome,

In the event viewer, double click on the error/warning, in the top right there should be an up and down arrow and a copy button.
Can you select the copy button and post the report back?
Regards,

Alan.

#3 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:06 AM

Posted 13 August 2008 - 09:22 AM

Log Name: System
Source: EventLog
Date: 8/12/2008 7:39:55 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: TehMoofMachine
Description:
The previous system shutdown at 7:38:56 PM on 8/12/2008 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-13T00:39:55.000Z" />
<EventRecordID>22517</EventRecordID>
<Channel>System</Channel>
<Computer>TehMoofMachine</Computer>
<Security />
</System>
<EventData>
<Data>7:38:56 PM</Data>
<Data>8/12/2008</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1873</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D807080002000C001300260038001501D807080003000D000000260038001501600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>


is this what you needed?

#4 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:06 PM

Posted 13 August 2008 - 10:00 AM

Posted Image
The button boxed in red should give this sort of information.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 0000
Date: 13/08/2008
Time: 13:14:36
User: ALAN
Computer:
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "
Regards,

Alan.

#5 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:06 AM

Posted 13 August 2008 - 11:52 AM

I already posted that stuff, in my last post at the top.

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:06 AM

Posted 13 August 2008 - 03:14 PM

Description:
The previous system shutdown at 7:38:56 PM on 8/12/2008 was unexpected.


What happened at 7:38 PM yesterday? The error report states that the shutdown was unexpected, but gives no details about what caused it. A system error can cause this, holding the power button to turn off the computer can cause this, a power outage can cause this, etc.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:06 PM

Posted 13 August 2008 - 03:36 PM

I see, there shouldn't be that many lines of information below the event.

The event ID indicates that the computer crashed and was restarted. This could be down to faulty hardware.

http://www.hdtune.com/ disk checking tool perform error scan
http://www.memtest.org/ memory testing tool.

Can you check that all the components are seated correctly?
Regards,

Alan.

#8 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:06 AM

Posted 13 August 2008 - 05:10 PM

Description:
The previous system shutdown at 7:38:56 PM on 8/12/2008 was unexpected.


What happened at 7:38 PM yesterday? The error report states that the shutdown was unexpected, but gives no details about what caused it. A system error can cause this, holding the power button to turn off the computer can cause this, a power outage can cause this, etc.


I dont know, really. I was playing world of warcraft and it just locked up. Sorry =/
I'll look and make sure the vid card and the ram and the wireless card are seated properly sure. If i take them out and put them back in will that hurt anything and/or will i need to reinstall anything?
And ill run those programs too. Thanks for the help

Edit: Just realized that the hd scan thing doesnt list vista 64 as one of the systems it checks. Can i still run it or would it be futile?
Edit: Wow, um, im horrible with computers. I cant figure out which thing im supposed to download for memtest....can you give slightly more specific instructions? Sorry...

Edited by newbuilder12, 13 August 2008 - 05:13 PM.


#9 Guest_BlackBurst_*

Guest_BlackBurst_*

  • Guests
  • OFFLINE
  •  

Posted 13 August 2008 - 06:49 PM

* make sure that your computer power supply has enough power to supply all of the components, including the video card
* if you are overclocking, try a lower setting
* you might try using a lower screen resolution size; i don' know if it would help now, but this used to help older computers sometimes.

#10 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  

Posted 13 August 2008 - 09:21 PM

* make sure that your computer power supply has enough power to supply all of the components, including the video card
* if you are overclocking, try a lower setting
* you might try using a lower screen resolution size; i don' know if it would help now, but this used to help older computers sometimes.


i have a 700 watt power supply i assumed it was enough...if someone thinks it isnt id appreciate the heads up
im not overclocking lol, especially since it isnt stable. i just want it stable for school (which starts in a week >.<)
i actually did try that (screen res size), but i dont think it did anything. thanks for the tip though, good to know i wasnt just doin something stupid

edit: also, sometimes when i soft reboot after a lock up, i have to do the reboot a few times before windows will load up. dont know if that helps or not

Edited by newbuilder12, 13 August 2008 - 11:07 PM.


#11 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:08:06 AM

Posted 14 August 2008 - 05:56 AM

http://www.memtest86.com/download.html

The third one down on the list should be fine.
Regards,

Alan.

#12 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:06 PM

Posted 14 August 2008 - 07:07 AM

OK, WOW locked up when you were playing it. Did the computer shut down on it's own, or did you force it to shut down by pressing the power button? If it's the latter, check the Application log in Event Viewer for errors around that same time. Just FYI - there were compatibility problems with WOW and Vista when it first came out. Dunno if this may be the case for x64 bit versions tho'.

Also, there were some issues with RAM and the 790i chipset when it first came out - I'd check with the manufacturer of your motherboard to see if it affects your particular model.

HDTune seems to work on my Vista x64 system - but I prefer the test that's usually available from the manufacturer of your hard drive.

I'd do the memory test and the hard drive test first. Then I'd remove enough RAM to get you down to 2 gB and see if it still locks up (that's the test for the 790i lockups as I recall).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:06 AM

Posted 14 August 2008 - 08:56 AM

OH! Sorry. Yea, i had to push the button on my case (not the one that you hold in to shut it down but the one you just push and it reboots). Everything locked up so i couldnt do anything, was forced to push that. As far as the application thing, I don't have that. Under event viewer all i have is Critical (which there are none), Error, Warning, Information, Audit Success, and Audit Failure. And the only application thing under error is from when WoW shuts itself down and it is like um, we had a file issue, tell us what you were doing! And yes, i have also heard that there are compatibility issues, one such issue is that sometimes when you click "exit" you get a blue screen shut down that says something to the effect of video memory failure. Ive only gotten that once in the whole month ive had this thing going and i read on a forum that apparently that just happens. But like i said this happens running anything and even when booting up soz its not just wow i dont think.
Actually I think it does, the lock-up thing. Because there were a couple of people who said they had lock up issues with this board. I think that's what i have and i'm trying to figure out how to make it stop, but like i said im not sure yet, seeing as how im not tech savvy quite yet.
Okay ima go try the memtest and see if can find the drive test from the manufacturer. if i cant find it ill just use the hd tune thingy.
So if i remove one of my sticks and i still lock up what does that mean? and what should i do about it?
Edit: Again with the im an idiot thing, the third one is an ISO file and idk what to do with that. =/

Edited by newbuilder12, 14 August 2008 - 08:59 AM.


#14 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:06 AM

Posted 14 August 2008 - 09:32 AM

You'll need to have an ISO burner in order to properly make the disk. Here's a free one that I like: http://isorecorder.alexfeinman.com/Vista.htm

If you pull out one of the sticks and it still locks up, then it means that it's not likely to be the problem that I described. But there's plenty of problems to go around :huh: , so we'll keep looking then.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 newbuilder12

newbuilder12
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:06 AM

Posted 14 August 2008 - 11:30 AM

You'll need to have an ISO burner in order to properly make the disk. Here's a free one that I like: http://isorecorder.alexfeinman.com/Vista.htm

If you pull out one of the sticks and it still locks up, then it means that it's not likely to be the problem that I described. But there's plenty of problems to go around :huh: , so we'll keep looking then.


Okay thanks so much for the help. Ima go try all these things out and come back later with results, hopefully good ones =)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users