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Can't Get Wmp 11 To Download


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#1 Snefe

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Posted 11 August 2008 - 11:38 PM

I have a 4 yr old Dell,XP,2.8 Intel Processor,1 gig Ram. I currently have WMP 10 installed and have been trying for a long time to load WMP 11 from windows update. It will download...but not install. I have tried to download directly from the Microsoft website....same results. Downloads...but says "could not install". Any ideas? :thumbsup:

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#2 audioAl

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Posted 12 August 2008 - 05:48 AM

Morning: Have you tried uninstalling wmp10 first? Or, Defragment your computer, also use CCleaner to clean the regristery. U have a strange problem I've not encountered.Sorry I am of so little help, a more experienced user will respond soon,audioAl.
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#3 nigglesnush85

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Posted 12 August 2008 - 07:17 AM

Hello,

Do you get a more detailed reason for it not installing?
Regards,

Alan.

#4 Queen-Evie

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Posted 12 August 2008 - 04:08 PM

Something to add to the mix:

Are there multiple users on your computer? Reason I ask is because earlier this year after a reinstall of Windows, my daughter logged on to her desktop to install AOL messenger. The darn thing just wouldn't install. Later, I logged on to my desktop and there was a message from my firewall, wanting to know if I wanted to allow the messenger to install. Why it didn't ask on her desktop is a puzzle, as all users had admin accounts. The only thing I can think of is I installed the firewall from my desktop so it asked there. Several other programs did the same thing when other users tried to install.
I know this is a longshot, but I had to throw it out there for you.

#5 Snefe

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Posted 12 August 2008 - 05:24 PM

Thanks for your responses. This is a single user account. I am away from this computer at this time,but I will post more error info in a day or two. The only other thing I can add at this time is that a format has been done in the past 6 months. Thanks for your help.

Edited by Snefe, 12 August 2008 - 05:25 PM.


#6 nigglesnush85

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Posted 12 August 2008 - 05:45 PM

I forgot to mention but when you get chance, have a look in the event viewer, it may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, (under the two arrows)
7. Let us know what you find. (paste the results)
Regards,

Alan.

#7 Snefe

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Posted 12 August 2008 - 09:01 PM

Thanks...I'll take a look.

#8 Snefe

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Posted 15 August 2008 - 05:26 PM

Posted Image
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This is a valid XP that came with my dell computer.
The error code is 80070005 from Microsoft when I click "Web Help". "General access denied error"
The error message was C00D2AFB.

Hope I did this correct and it helps. :thumbsup:

#9 nigglesnush85

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Posted 15 August 2008 - 06:17 PM

Are you trying to install from an administrator account?
Regards,

Alan.

#10 Snefe

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Posted 16 August 2008 - 01:13 AM

Yes. I am the only account on the computer.

#11 nigglesnush85

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Posted 16 August 2008 - 05:39 AM

The error log for the setup might show why it didn't work. It is usually found in c:\windows\wmsetup.log
Regards,

Alan.

#12 Snefe

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Posted 16 August 2008 - 06:30 PM

That's all I have....my felling is I will have to re-format and do the lengthy update process. Thanks all.

#13 nigglesnush85

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Posted 16 August 2008 - 06:32 PM

If you can find the setup log, we can find out at what point the install failed and then (hopefully) correct it. Saves the reformatting.
Regards,

Alan.

#14 Snefe

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Posted 16 August 2008 - 06:37 PM

I'll see if I can get that to you. Thanks :thumbsup:

#15 Snefe

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Posted 21 August 2008 - 05:13 PM

I was able to fix my problem of not being able to install Windows Media Player 11 on my computer. I want to share the fix with everyone else who might be interested as it was very simple. I don't understand what I did....but it worked for me. I would also like some feedback on this fix to know if it is potentially dangerous and not recommended. The fix is from Moderator Tim Quan. Here is the link to the fix. Thanks for all your interest and responces. :thumbsup:

This fix worked for me.

Edited by Snefe, 21 August 2008 - 05:17 PM.





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