Posted 11 August 2008 - 01:36 PM
Alright, I have an issue that I have never ran across before. On my company's network, there are a few computers that have this problem and it is beginning to become a really nagging issue.
Every so often (~2 weeks or so) a user has an issue where they can't print- it freezes up on them if they attempt to print from anything- Microsoft Office Suite products, MSWord, Notepad, etc. If they do Print Preview, it also freezes. Going to Control Panel and opening the "Printers & Faxes" also locks up.
The only solution I have found is to stop the Print Spool and then restart it...which will allow me to go into "Printers & Faxes". Once I do, I see about 13 different printers on our network. None of which were originally installed on the computers. At our company, we have 3 major printers in different areas of the plant- 90% of computers are directed to one of those. We also have managers and other printers in different areas for special printing needs. Well, those printers are being found and added automatically on their own...almost every one in our plant...a reason why I feel like it locks up in the first place.
So, to print- I have to delete each one except the needed ones. BUT...the problem occurs again a few weeks later and the process needs to be repeated for multiple PCs.
Any help or possible soutions would be VERY appreciated! Thanks.