Posted 11 August 2008 - 11:59 AM
Hi I am a new here. Been following the boards for a while. I know the first step to fighting viruses is the HJT log but I can't get one. Lets get right into it should we.
Here is my problem: My friend caught a virus on his laptop( Windows XP). Seems to be AnitVirus 2008 XP. And thats where it stops being easy. I believe there is something else working with AntiVirus 2008 XP.
I CANNOT open any file, program, picture, pdf, word doc, internet explorer, firefox, etc at all. Not in Safe mode or normal. I can open Task Manager in Safe Mode however, it doesn't show anything malicious of course. I can't use the RUN window or anything. I am able to copy and paste to and from the computer and surf through the C; drives and everything, but sicne I can't open HJT even after renames, running it from USB, etc, I am totally beat.
The only indication that I have that it is a virus is because AntiVirus 2008 XP is installed on the computer and the icon is on the desktop. I can't access add/remove programs or anything of the sort. I plan on to reformat it if I can however I want to be sure that the virus is completely gone before I do that. So any help?