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Bailie28-antivirus Xp08 Takeover, Please Help


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#1 mariposa!

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Posted 11 August 2008 - 10:44 AM

http://www.bleepingcomputer.com/forums/t/154865/antivirus-xp08-help-please/

i followed the first part of the instructions buckeye sam gave in this post.

but i cant move on to the next until someone knowledgeable takes a gander at my log it seems. and advises me what files to select for removal...

HALP! :thumbsup:

thank you so much in advance. :flowers:

you guys rock.

this thing took over my computer when i clicked on a link to watch a tv show on a streaming video site. usually the links are fine. this particular one i hadnt heard of but the familiar ones werent working this time. i clicked on it and all of a sudden my desktop changed, my sound wavs i had set were changed...i tried to uninstall this "new program" repeatedly. even selected a file to delete on reboot in hijack this. finally i started google searching and found the above mentioned thread and realized it was a bit complicated...ugh...how can i prevent this from happening in the future?

thank you thank you thank you!

-kristen

Mod Edit: Topic moved from HJT to a more appropriate forum~ TMacK

Edited by mariposa!, 11 August 2008 - 12:41 PM.

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


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#2 quietman7

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Posted 11 August 2008 - 11:41 AM

You should not be following specific instructions provided to someone else especially if they were given in the HijackThis forum. Those instructions were given under the guidance of a trained staff expert to help fix that particular member's problems, NOT YOURS. Before taking any action, the helper must investigate the nature of the malware issues and then formulate a fix for the victim. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. It's best that you tell us what specific issues YOU are having rather than point to someone else.

With that said, DSS/HijackThis logs are not permitted in this forum. The HJT Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. However, we may be able to assist you here and resolve this issue without having to post a log.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 mariposa!

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Posted 11 August 2008 - 12:59 PM

i appreciate your concern, however, myself and the other person who was given advice for their malware problem did indeed have the same malware taking over our computer. antivirus xp08.

all i did was follow the same instructions you posted just now. i installed that malwarebyte program, and followed the same instructions you just posted, to run a scan and have the infected items removed.

i have not yet copied and pasted my results from that yet in a reply. i was kind of waiting for a confirmation from someone to go ahead and post it if necessary.

the next step in that post i did not move on to because i could see that it was specifically for that person's computer.

i apologize if this was not the correct forum to post this, but i saw other posts pertaining to the same problem i am having in the forum i posted it in.
(blue screen of death. the blue desktop background with the spyware warning and suggestion to install antivirus software. antivirus xp08 etc)

is buckeye sam available? thats who i was trying to contact. the person who gave the advice i had found. i mistakenly wrote the screen name of the person who was seeking help.
i basically have the same questions bailiey28 had. how do i know if all that mess is gone.

your instructions state:

Back at the main Scanner screen:

* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM
.


i did that. so, should i not post this log someplace for a qualified bleepingcomputer.com person to review and give advice on whether or not i need to take the next step? or to see that its all been removed for good?


im feeling like im getting a bit of a hostile response. i KNOW i am infected. i followed your instructions using the malbyteware.
now what?

sorry, please and thank you.

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


#4 mariposa!

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Posted 11 August 2008 - 01:05 PM

and to further clarify, my usage of the hijack this delete a file on reboot was before i sought advice from this forum. i have used hijack this before for that very feature under instruction of a knowledgeable friend.

i was trying to delete the file name of the antivirus xp08 that i found.

it didnt work. so i figured i should start googling and seek help from one of these types of forums because it must be more complicated than that.

i was NOT following instructions given to someone else for deleting files with hijack this.


i realize that you do not know me and therefore have no idea what level of computer literacy you are dealing with here. so i understand your concern.

hopefully someone here can help me with this.

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


#5 quietman7

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Posted 11 August 2008 - 01:29 PM

My warning about using someone else's fix instructions was just intended to bring that to your attention as a general rule. Doing so could have unintended consequences and my first priority is to protect our members, which includes you, from harming their systems.

It was unclear how far you went with the instructions provided by buckeye sam, that's why I let you know that DDS/HJT logs are not permitted in this forum. However, you may post the results of your MBAM scan here for me to review which is the reason I provided the instructions specifically for you. Its not uncommon to encounter some mis-communication when helping folks of various levels of computer skills or even language barriers.

buckeye sam is a member of the HijackThis Team. If you start a new thread in the HJT forum, there's no guarantee you will get him to help out. You may get another member of our Team all of whom are just as capable to assist if we need to send you there. But lets see what we can do here first as that forum is generally backed up and you may have to wait.
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#6 mariposa!

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Posted 11 August 2008 - 01:40 PM

okay thank you :thumbsup:
i really do appreciate your help.


ok heres my log from mbam

Malwarebytes' Anti-Malware 1.24
Database version: 1040
Windows 5.1.2600 Service Pack 2

8:03:21 AM 8/11/2008
mbam-log-8-11-2008 (08-03-21).txt

Scan type: Quick Scan
Objects scanned: 53495
Time elapsed: 9 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 6
Registry Data Items Infected: 2
Folders Infected: 11
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\rhcnhjj0eael (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphcjhjj0eael (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhcnhjj0eael (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\rhcnhjj0eael\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\blphcjhjj0eael.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lphcjhjj0eael.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\phcjhjj0eael.bmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pphcjhjj0eael.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\jahmariposa\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt15.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt1.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt2.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt4.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt5.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt6.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt7.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt8.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.tt9.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.ttA.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Temp\TMP\.ttD.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.




should i run another scan just to double check?
do i need to set a new point for system restore?
and...are my banking paswwords etc really all compromised? eeek!

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


#7 quietman7

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Posted 11 August 2008 - 01:52 PM

Yes, rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Also let me know how your computer is running and if there are any more reports/signs of infection.

Hold off a little longer with System Restore.
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#8 mariposa!

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Posted 11 August 2008 - 02:13 PM

ok, this is the new log.

(i did restart my computer after the first scan which came back with 39 infected files and selected all of them for deletion.)

this scan looks good!

anything else?
:thumbsup:



Malwarebytes' Anti-Malware 1.24
Database version: 1040
Windows 5.1.2600 Service Pack 2

12:09:51 PM 8/11/2008
mbam-log-8-11-2008 (12-09-51).txt

Scan type: Quick Scan
Objects scanned: 52303
Time elapsed: 9 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


#9 quietman7

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Posted 11 August 2008 - 02:44 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#10 mariposa!

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Posted 11 August 2008 - 03:19 PM

hooray!!


we appear to have a happy healthy computer!

thank you so much for all your help!!!!

:thumbsup: :trumpet: :flowers:

:killcomp:  me before bleeping computer  :smash:  me after bleeping computer :bowdown:


#11 quietman7

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Posted 11 August 2008 - 08:42 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.

Read P2P Software User Advisories and Risks of File-Sharing Technology.
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