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Blue Background With Warning! Spyware Message


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#1 chereeb

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Posted 11 August 2008 - 10:23 AM

I'm not really sure what has happened to my computer. I opened it up one morning and the background is blue with a yellow box in the center saying "Warning! Spyware has been detected on your computer! Install an antivirus or spyware remover to clean your computer." I installed an antivirus to remove threats from my computer but the screen is still there. I went into properties to change the background but the tab options to change the background aren't even there anymore. I tried to ignore it but I'm afraid that it's a spyware in itself. Also, the "blue screen of death" pops up randomly when my computer isn't being used. Please help me. I've done everything I know to do.


[Moderator edit: post moved to more appropriate forum. jgw]

Edited by jgweed, 11 August 2008 - 10:30 AM.


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#2 quietman7

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Posted 11 August 2008 - 11:37 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 chereeb

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Posted 11 August 2008 - 12:58 PM

Thank you for responding. I was prompted to restart my computer, so I did. When the desktop came back the blue screen is still there but the warning! message is gone! Also, the tabs are back to change my desktop appearance. Thank you so much. But here is the log from MBAM.


Malwarebytes' Anti-Malware 1.24
Database version: 1041
Windows 5.1.2600 Service Pack 2

1:44:12 PM 8/11/2008
mbam-log-8-11-2008 (13-44-12).txt

Scan type: Quick Scan
Objects scanned: 46712
Time elapsed: 9 minute(s), 58 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 2
Registry Keys Infected: 62
Registry Values Infected: 8
Registry Data Items Infected: 3
Folders Infected: 2
Files Infected: 14

Memory Processes Infected:
C:\WINDOWS\system32\lphc9m8j0e9de.exe (Trojan.FakeAlert) -> Unloaded process successfully.
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\dxtmsft.dll (Trojan.Zlob) -> Delete on reboot.
C:\WINDOWS\system32\blphc9m8j0e9de.scr (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0b847a1a-a872-95fc-8e22-f8b4ae044657} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{00c429c0-0ba9-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{049f2ce6-d996-4721-897a-db15ce9eb73d} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0c7efbde-0303-4c6f-a4f7-31fa2be5e397} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{164484a9-35d9-4fb7-9fab-48273b96aa1d} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{16b280c5-ee70-11d1-9066-00c04fd9189d} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{16b280c8-ee70-11d1-9066-00c04fd9189d} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1e54333b-2a00-11d1-8198-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{23e26328-3928-40f2-95e5-93cad69016eb} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2bc0ef29-e6ba-11d1-81dd-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2e7700b7-27c4-437f-9fbf-1e8be2817566} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3a04d93b-1edd-4f3f-a375-a03ec19572c4} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3f69f351-0379-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{421516c1-3cf8-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{424b71af-0695-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{42b07b28-2280-4937-b035-0293fb812781} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4a03dcb9-6e17-4a39-8845-4ee7dc5331a5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4abf5a06-5568-4834-bee3-327a6d95a685} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{4ccea634-fbe0-11d1-906a-00c04fd9189d} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{5ae1dae0-1461-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{623e2882-fc0e-11d1-9a77-0000f8756a10} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{63a4b1fc-259a-4a5b-8129-a83b8c9e6f4f} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{7312498d-e87a-11d1-81e0-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{7658f2a2-0a83-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{76f363f2-7e9f-4ed7-a6a7-ee30351b6628} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{810e402f-056b-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8eda8460-a115-eac3-2c63-d1e6b19a7505} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{93073c40-0ba5-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9a43a844-0831-11d1-817f-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9a4a4a51-fb3a-4f4b-9b57-a2912a289769} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9f8e6421-3d9b-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a1bfb370-5a9f-4429-bb72-b13e2feaedef} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{aca97e00-0c7d-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{adc6cb82-424c-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{adc6cb86-424c-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{adc6cb88-424c-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{af279b30-86eb-11d1-81bf-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b3ee7802-8224-4787-a1ea-f0de16deabd3} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b96f67a2-30c2-47e8-bd85-70a2c948b50f} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c3bdf740-0b58-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d1c5a1e7-cc47-4e32-bdd2-4b3c5fc50af5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{dd13de77-d3ba-42d4-b5c6-7745fa4e2d4b} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e31e87c4-86ea-4940-9b8a-5bd5d179a737} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e6e73d20-0c8a-11d2-a484-00c04f8efb69} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e71b4063-3e59-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec9ba17d-60b5-462b-a6d8-14b89057e22a} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f088de73-bdd0-4e3c-81f8-6d32f4fe9d28} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f515306d-0156-11d2-81ea-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f515306e-0156-11d2-81ea-0000f87557db} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f7f4a1b6-8e87-452f-a2d7-3077f508dbc0} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f9efbec2-4302-11d2-952a-00c04fa34f05} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\videoaccessactivex.Chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphc9m8j0e9de (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\System (Rootkit.DNSChanger) -> Data: kdizl.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\SpywareLocked (Rogue.SpywareLocked) -> Quarantined and deleted successfully.
C:\Program Files\video access activex object (Trojan.Zlob) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\kdizl.exe (Rootkit.DNSChanger) -> Delete on reboot.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dxtmsft.dll (Trojan.Zlob) -> Delete on reboot.
C:\Program Files\SpywareLocked\ignored.lst (Rogue.SpywareLocked) -> Quarantined and deleted successfully.
C:\Program Files\SpywareLocked\sd.ini (Rogue.SpywareLocked) -> Quarantined and deleted successfully.
C:\Program Files\video access activex object\ot.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\video access activex object\ts.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\blphc9m8j0e9de.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lphc9m8j0e9de.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\phc9m8j0e9de.bmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheree Bailey\Local Settings\Temp\.ttA.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheree Bailey\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheree Bailey\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 11 August 2008 - 01:14 PM

Your log indicates some files will be deleted on reboot. If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

When done, go back into your Desktop Settings and you should be able to change the color/theme to whatever you want.
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#5 chereeb

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Posted 11 August 2008 - 01:27 PM

Thanks so much for all your help !! I had already rebooted my computer when I was prompted after the first scan. I am able to change my background settings now. Nothing was checked when I went into the control panel and took the steps you wanted me to in the last reply so I just left everything the same. I scanned a second time and here is the log from that scan:

Malwarebytes' Anti-Malware 1.24
Database version: 1041
Windows 5.1.2600 Service Pack 2

2:24:51 PM 8/11/2008
mbam-log-8-11-2008 (14-24-51).txt

Scan type: Quick Scan
Objects scanned: 46273
Time elapsed: 8 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 quietman7

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Posted 11 August 2008 - 01:36 PM

How is your computer running now? Any more reports/signs of infection?
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#7 chereeb

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Posted 11 August 2008 - 01:38 PM

At this point, it is running very good. I am going to restart one more time to make sure. But it is running 100% better than it was. Thanks so much for your help.

#8 quietman7

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Posted 11 August 2008 - 01:49 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#9 BklynGuy

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Posted 11 August 2008 - 05:02 PM

I wish I'd found this forum before I spent 30 bucks on CyberDefender! The free version said it picked up 217 (!) infections on my PC, but then I discovered I had to "upgrade" to the pay version in order to actually get rid of them, and as it turns out, the "joke-bluescreen.c" virus was apparently immune to that program. But once I read your advice and downloaded Malwarebyte's really free product, I ran it and after I rebooted the yellow warning box was gone and the "Desktop" tab was back on my "Display" settings in the Control panel, so I could re-set my wallpaper. So it looks like I'm back to (relatively) normal, thanks to you guys!!!

:thumbsup:

#10 quietman7

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Posted 11 August 2008 - 08:49 PM

Welcome to BC

I'm glad your problem has been resolved. However, it's not a safe practice to be following specific instructions provided to someone else. Instructions given to others have been formulated to fix that particular members problems, NOT YOURS after careful evaluation of the malware involved. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. If you need assistance in the future, it's best that you tell us what specific issues YOU are having rather than point to someone else.

That's what this forum is for so feel free to start your own topic anytime and someone will assist you with your issues specifically.
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Microsoft MVP Reconnect 2016
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