Posted 11 August 2008 - 01:53 AM
I just wanted to give my grateful feedback to people on this site for their link to the Malwarebytes anti-malware solution.
Yesterday I found this site accidentally as a result of a lengthy Google search for a solution to the XPAntivirus. I was close to tears at the time. Our family have only ever had a second hand computer we were given and it was our only computer until a few weeks ago. Then, after seven years of waiting, we finally got our very first new computer - a Toshiba laptop. At $A1200, I suppose it is pretty ordinary computer compared to some of the computers some people own, but to us a new computer is something we've only ever dreamed of owning for years. The laptop came with a 90 day free trial of Norton Antivirus already installed in it and I've heard of Norton and seen it in the shops so I thought it would be alright to use the laptop on the internet with Norton as the virus protection.
However it wasn't alright. And after less than 20 hours use on the internet - and most of that was downloading updates for new programmes from Windows - I switched on the laptop and the XPAntivirus had somehow installed itself. I still don't understand how it got on there as we ran Norton every time before we got on the internet and we updated Norton regularly. I do know however that I followed all of Norton's suggestions for getting rid of the XPAntivirus to the letter and none of them worked. It just kept coming back - even after scanning and isolating it in safe mode and all that. After battling with it for nearly 8 hours, I tried the solution found at this site - almost as a last resort, because hubby was livid by this time.
This solution was a link to Malwarebytes Anti-Malware (MBAM) I was almost too scared to try the MBAM solution in case it made things worse.
Incredibly in less than 5 minutes - after a whole day of frustration - the Malwarebytes programme had confined the virus (I don't know if that's the correct term but you know what I mean).
To tell the truth I hadn't even heard of Malwarebytes until yesterday. If you've joined this site because of a problem with a virus, you might like to try the free version - I clicked on a link that said "Malwarebytes' anti-malware download link" . Apparently there is also some PRO version you can buy off the internet. Hubby and I belong to the old school who are still to scared to buy anything off the intenet using visa or ebay - but I'm hoping I can buy the PRO version at a computer store. I'm going to look out for it next time we go to town.
At this stage there is unanimous agreement within the family that we aren't gonna put the new laptop back on the internet at all - even though it's much faster and much less frustrating to use than the old computer. When we do need to renew our old computer's exisiting internet antivirus solution though I will seriously be thinking about getting something with the name Malwarebytes on it, (or if you can't buy it in the shops I might try a prepaid visa card). I haven't had much time to look at the rest of this site, but it seems really helpful and I'm glad Google led me to it.
Thanks in particular to the people on this site who post solutions to other people's problems out there. When new things that you've waited a long while for get stuffed by a virus you haven't even heard of because your virus protection doesn't work - it's good to know there's somewhere you can turn to for advice.