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Userinit.exe Application Error. Oxc0000005 Message


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#1 pierro75

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Posted 10 August 2008 - 07:27 PM

hi,

my brother in law has a "small" problem with his computer. when he boot his computer, he gets the user.exe application error message (twice) then the oxc0000005 message. the desktop never appears, the screen turn blue with a message saying that the computer is infected by a spyware (or something like that).

i'm able to access the task manager by doing ctrl-alt-delete. if i type the command c:\windows\system32 the desktop appears with all the icons but i'm not able to use any programs. if i try to open a program from task manager, i get the
message that the "c:\windows\system32\rundll32.exe" file is missing.

i tried to boot the computer with dos (using a floppy), but it didn work.

can i copy the files in my computer (from the file c:\windows\system32) and copy them in his computer? or should i
re-install windows?

does anybody have an idea how to fix the problem?

thanks!

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#2 quietman7

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Posted 12 August 2008 - 06:45 AM

Have you tried using Last Known Good Configuration or System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?
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#3 pierro75

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Posted 12 August 2008 - 08:45 PM

no,

to be honest with you, i never had any problems with my computers. so i'm not an expert when it comes to fix them.

i'll try that and let you know how it went.

thanks!




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