Posted 10 August 2008 - 07:27 PM
my brother in law has a "small" problem with his computer. when he boot his computer, he gets the user.exe application error message (twice) then the oxc0000005 message. the desktop never appears, the screen turn blue with a message saying that the computer is infected by a spyware (or something like that).
i'm able to access the task manager by doing ctrl-alt-delete. if i type the command c:\windows\system32 the desktop appears with all the icons but i'm not able to use any programs. if i try to open a program from task manager, i get the
message that the "c:\windows\system32\rundll32.exe" file is missing.
i tried to boot the computer with dos (using a floppy), but it didn work.
can i copy the files in my computer (from the file c:\windows\system32) and copy them in his computer? or should i
does anybody have an idea how to fix the problem?