XP Home with Service Pack 1 on a Dell Optiplex.
1) Am unable to use Windows Update. When I go to windowsupdate.com and click on either Express Install or Custom Install, the error I get is:
Windows Update cannot continue because a required service application is disabled. Windows Update requires the following services:
Automatic Updates enables detection, downloading, and installation of critical updates for your computer.
Background Intelligent Transfer Service (BITS) enables faster, restartable downloading of updates.
Event Log logs Windows Update events for troubleshooting. To ensure that these services are enabled:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, right-click the service name, and then click Properties.
4. In the Startup type list, select Automatic.
5. Verify that the service status is started.
I have verified that the BITS service and the Event log services are both running and their startup types are both set to Automatic. My Automatic Update Service
will not start. The Description, Status, and Startup Type columns are all blank. The Log on As column reads 'Local System'. If I double click the service name, the message I get is:'Unable to open service Automatic Updates for reading on Local Computer. Error 183: Cannot create a file when that file already exists.
Do you have any advice as to how I can get this service enable?
Problem #2 that still remains is that I am unable to run AVGFree. I downloaded the program but when I double-click the icon, absolutely nothing happens. I have deleted and re-downloaded it a couple of times, but it simply will not load. Last but not least, anytime I download a program to my desktop, I see 2 icons for that program.
Total Catch-22 here, in that I am trying to download the necessary tools to keep these kinds of problems from happening, yet these problems are happening because I cannot run the tools necessary to keep them from happening.
Your thoughts, please????
Edited by shoisch, 18 April 2005 - 06:53 PM.