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D Link Router Problems


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32 replies to this topic

#1 billybonzo

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Posted 09 August 2008 - 01:55 PM

Hi all,

after being infected with Antivirus 2008, i have lost the ability too work wirelessly at home. The D link software has become corrupt and is not functioning at all, the ip customer service guy advised me too remove the program and reload, but i just cannot remove it in Add or remove, or from the program list in the start menu. Can anybody advise on the next step please ?

Cheers

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#2 ComputerWhizz7

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Posted 10 August 2008 - 04:49 AM

Is the program been completely removed off of your computer? To be 100% sure reformat your computer, that fixes all problems lol.

Have you reset the router?
I came, I saw, I conquered. - Julius Caeser

#3 billybonzo

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Posted 10 August 2008 - 09:42 AM

The problem is the prgram doesn't work properly anymore but cant be uninstalled. The router was reset yes.

#4 billybonzo

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Posted 10 August 2008 - 09:42 AM

...

Edited by billybonzo, 10 August 2008 - 09:45 AM.


#5 The G Bomb

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Posted 11 August 2008 - 06:37 AM

If you try again to install the program, there is sometimes a fix facility built in to the installer. This should fix the installation enough to allow you to remove the program and do a fresh install.

#6 billybonzo

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Posted 13 August 2008 - 01:28 AM

I have tried to re-install the program and im stopped from doing so, i''ve also tried using CCleaner uninstall and still no joy ?

what next ?

#7 billybonzo

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Posted 15 August 2008 - 02:13 PM

bump, anybody ?

#8 nigglesnush85

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Posted 15 August 2008 - 02:30 PM

If you are unable to remove the software, you can try inserting the wireless CD and try and install again, it should just overwrite the previous installation.

Are you sure you removed the infection? Just in case it is still there.
Regards,

Alan.

#9 billybonzo

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Posted 16 August 2008 - 07:24 AM

I have tried to re-install the software using the disk that came with the router to no avail mate. I receive a message to the affect of " make sure your ethernet cable is plugged in and check your network cards " ????


the program doesnt even run from start anymore.

#10 nigglesnush85

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Posted 16 August 2008 - 07:39 AM

In that case I would follow the steps at http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Regards,

Alan.

#11 billybonzo

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Posted 17 August 2008 - 03:17 PM

I have done all that stuff thanks mate, anything else i can try ?

#12 nigglesnush85

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Posted 17 August 2008 - 04:37 PM

Have you checked your network card? Also, do you have a spare ethernet cable?
Regards,

Alan.

#13 billybonzo

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Posted 18 August 2008 - 01:33 AM

I dont have a spare cable, but it seems to be working perfectly fine as i'm using it as i type and surf now. How do i check the network card ?

#14 nigglesnush85

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Posted 18 August 2008 - 05:41 AM

If the router is now working there is no real need to check the network card.
Regards,

Alan.

#15 billybonzo

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Posted 18 August 2008 - 08:58 AM

The router is only working via the Ethernet cable, i have no wireless connection or Dlink interface available.

Cheers




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