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Trojan Horses And Windows Picture And Fax Viewer

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6 replies to this topic

#1 slimJ


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Posted 08 August 2008 - 11:04 AM


I'm new to this forum so forgive me if the next few sentences are scrambled a bit!

I have recently had an attack from Trojan Horses while surfing. My AVG caught them, and after three scans I have apparently got rid of them. But..... It/they have messed up some of the in-built applications/programs of Windows. The main thing wrong is that Windows Picture and Fax viewer does not work, and my pc won't display thumbnails of pictures in any of the top three "view" options (Filmstrip, thumbnails, tiles). I have partly got around this by changing the default program for opening jpeg files to MS Office Picture Manager, but obviously this is not ideal. Can anyone help me?

I have used the Restore facility to take me back a few weeks, and that seems to have solved one other problem I had, namely that two of the five tab options under Properties for the desktop view were no longer available, including Desktop, resulting in me not having a picture on the desktop screen. That is now fixed, but the other problems remain. I have tried some Google searches for these three trojan horses but they lead me around in circles, or don't come up with anything. They are:


For reference, I also run Spybot and Adaware.

I would be really grateful if someone could unravel what's going on with my pc. It's a real pain not being able to view pictures easily.

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#2 garmanma


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Posted 08 August 2008 - 01:24 PM

I have a feeling that you're still infected. I'm moving you to our malware section here:
Am I Infected?
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why won't my laptop work?

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#3 oneup


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Posted 09 August 2008 - 11:13 PM

I ran into a problem like this with 98, but it might work on XP.
I don't remeber how I fixed it, but you may want to try a registry cleaner, like the one on windows live. Just google windows live scanner, and use IE, and scan the registry. That might work, it might.
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#4 boopme


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Posted 09 August 2008 - 11:39 PM

Hi please run this scan and see if it shows something...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 slimJ

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Posted 17 August 2008 - 02:54 PM


Thanks for the replies. I have run Malwarebytes Anti-Malware and rebooted my pc but the problems remain. Is there anything further that I can do? The logfile is as follows:

Malwarebytes' Anti-Malware 1.24
Database version: 1061
Windows 5.1.2600 Service Pack 2

20:37:29 17/08/2008
mbam-log-8-17-2008 (20-37-29).txt

Scan type: Quick Scan
Objects scanned: 44218
Time elapsed: 20 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\c:\program files\registrysmart\microsoft.vc80.mfc\ (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32\midi2 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\Microsoft.VC80.CRT (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Program Files\RegistrySmart\Microsoft.VC80.MFC (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\JasonC\Application Data\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.
C:\Documents and Settings\JasonC\Application Data\RegistrySmart\Log (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\28220394981.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\28220394982.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\28220394983.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\28220394985.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949812.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949813.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949821.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949831.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949833.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949851.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949855.CPX (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\282203949877.CPX (Trojan.Agent) -> Quarantined and deleted successfully.

#6 boopme


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Posted 17 August 2008 - 07:23 PM

Hi, check for an update and rerun the scan. Post another log.

Follow that with these

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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#7 todvango


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Posted 30 January 2009 - 04:02 PM

HI SlimJ!

I know it's been months since your post, but I had the exact same thing happen to me the other day. What I eventually figured out is the program needed reregistered. So for you (or anyone else that finds this post) try this...

Click START.
Click RUN.
Type (or copy/paste exactly - the space is important):
regsvr32 /i shimgvw.dll

Click OK.

That SHOULD restore the program.

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