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A Plethora Of Problems


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#1 Megalomaniac2

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Posted 07 August 2008 - 05:38 PM

I have had my Dell Inspiron 1300 laptop, running Windows XP, for over two years now and it has never been this bad. These problems have been going on for close to a month, and no amount of diagnostics, help tools, deletion of Internet files, virus or spyware scans have made any difference. I have attempted to restore my system to an earlier date three times without success. I am beginning to consider reformatting the whole thing, which I'd really really like to avoid.

The problems:

-I cannot, using neither Firefox or Internet Explorer, perform Google searches, access Hotmail or Yahoo, access Facebook, or visit Dell, Microsoft or Bleeping Computer (I'm writing this on the basemen desktop.)

-I have been using Avast and Spybot Search and Destroy for years now, and they have both always worked well. I have been keeping them both updated and using them regularly. However, since the problems began every scan I run turns up dozens of new viruses and spybots, regardless of what changes I've made to my Internet habits. Win32 viruses are especially common. This may be linked to the fact that at least one instance of Rundll32.exe, which I understand is a suspicious process, is always active whenever I turn on the computer.

-The computer runs more slowly and freezes and crashes more often than it ever did before. Sometimes it will simply freeze up for a few minutes then enter Standby mode for no reason at all. At other times the screen goes blank, then it enters Standby.

-All in all, the computer is bricked and I cannot use it as normal. Considering I'll be needing it for school soon, any help would be greatly appreciated.

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#2 boopme

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Posted 07 August 2008 - 06:53 PM

Can you run this? I'm not certain what "bricked" means.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Megalomaniac2

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Posted 08 August 2008 - 07:13 AM

'Bricked' means about the same thing as another word that ends in 'ed' which cannot be used in polite conversation. Anyway, a ten-minute scan from that program fixed my computer completely. Ten minutes accomplished more than weeks of hour-long scans by Avast and Spybot Search and Destroy did. Wow. Thank you so much!

Should I uninstall Avast and make MalwareBytes my sole antivirus program? Ideally I'd like to keep both- avast for the real-time protection, MalwareBytes for its clearly superior scanning abilities.

Oh, and here's the log:

Malwarebytes' Anti-Malware 1.24
Database version: 1032
Windows 5.1.2600 Service Pack 2

7:58:55 AM 08/08/2008
mbam-log-8-8-2008 (07-58-55).txt

Scan type: Quick Scan
Objects scanned: 45363
Time elapsed: 10 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{D4576C73-52BD-4401-B966-5A128C4433D4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4576C73-52BD-4401-B966-5A128C4433D4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{D4576C73-52BD-4401-B966-5A128C4433D4} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\bmc3cd4803 (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Jesse MacLean\Local Settings\Temp\NI.UGA6P_0001_N122M2210 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\awocaqej.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\xyirdg.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jesse MacLean\Local Settings\Temporary Internet Files\Content.IE5\HRQFTSIL\PCPC_Setup_Free[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jesse MacLean\Local Settings\Temp\NI.UGA6P_0001_N122M2210\settings.ini (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gspsgcco.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\serauth1.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\serauth2.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\pskt.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMc3cd4803.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMc3cd4803.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

Thanks again!

#4 quietman7

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Posted 08 August 2008 - 07:18 AM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.
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#5 Megalomaniac2

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Posted 08 August 2008 - 07:38 AM

Yes, the computer was rebooted, and the subsequent scan showed no problems. All appears to be well.

#6 quietman7

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Posted 08 August 2008 - 07:42 AM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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