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Windows Update Hangs


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#1 shoot

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Posted 06 August 2008 - 06:45 PM

Since i've finally got rid of a trojan preventing me from using windows update, I still can't use it. My problem is, that whenever I choose the Express or Custom options in windows update I can't get past the "scanning for updates for your computer" part.
Any help would be great, thanks.

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#2 rowal5555

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Posted 06 August 2008 - 07:04 PM

I would be inclined to try a clean out first.

In IE, Tools/Internet Options/Browsing History, clear Temp Int Files and cookies.

Control Panel/Java, clear the Java cache.

Control Panel/Add-Remove, check you have the latest Java 6 Update 7, and delete all others.

If these don't work, go to My Computer>C:>Windows, and delete the folder 'SoftwareDistribution'. You should now be able to start from scratch with Updates. Make sure you get the Custom ones as well.

Let's know how you get on.

Cheers

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#3 shoot

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Posted 06 August 2008 - 07:57 PM

When I try to delete the SoftwareDistribution folder I get an error that says " Cannot delete ReportingEvents.log: It is being used by another person or program. Close any programs that might be using the file and try again."

#4 rowal5555

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Posted 06 August 2008 - 10:10 PM

Try opening up the folder and deleting individual items, or a program called UNLOCKER.

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#5 Wildabeast

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Posted 07 August 2008 - 12:10 AM

Just a little reminder, make sure your Automatic Updates is turned off. When I had mine on it tied up the Update site and I never did get past the scan. With it off I was back to normal. After I got all the updates I needed I turned it back on just to notify me.... :thumbsup:
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#6 shoot

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Posted 07 August 2008 - 07:53 PM

I've tried deleting manually and turning off automatic updates. No luck.

#7 yorkmills

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Posted 08 August 2008 - 10:12 AM

I'm having the same problem as "shoot". I've tried everything that "Rowal5555" has suggested. Although I've learned a lot from "Rowal5555" and his technical tips and help, Microsoft still won't let me update my Windows XP.

Any other suggestions would be appreciated.

Thanks.

#8 rowal5555

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Posted 08 August 2008 - 05:54 PM

Marc Liron has a number of articles on update problems here

http://www.updatexp.com/

[Another thing to check is outlined at MS

How to troubleshoot failed updates for Microsoft Windows and Microsoft Office
To troubleshoot a failed update, use one of the following methods. The first method is intended for a general audience, including beginning users. The other methods are intended for more advanced users. 

Search for the installation error code in the Windows Update Troubleshooter
Step 1: Locate the installation error code

First, we will ask you to locate the installation error code that your computer recorded when the installation failed. To do this, follow these steps:a. Click Start, click All Programs, and then click Windows Update or Microsoft Update.
b. On the Windows Update Web site or on the Microsoft Update Web site, click Review your update history. A window opens that shows all the updates that have been installed or that have failed to install on the computer.
c. In the Status column of this window, locate the update that failed to install, and then click the red X.
A new window opens that displays the installation error code.
d. Note the error number. You will have to type or paste the error number in a search box in the next step. 


Note If you would rather send your issue to a support professional and have a possible solution send to your e-mail address instead of troubleshooting this issue yourself, click Microsoft Online Assisted Support (no cost for issues related to getting updates) in the open window that contains the installation error code. In the issue report that you will be asked to send, make sure that you mention the installation error code that you noted in step “d.”]



MicroSoft do not charge for update problems, so you could find the free phone number for your area and give them a ring.

Sorry, I've run out of ideas. Other members may have more.

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