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I Added Programs And It Went Wrong


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#1 enrish

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Posted 06 August 2008 - 11:17 AM

ok i dont know anything about my computers and my computer is pretty slow, so i goout to look for some advise to make it faster. i find a video that tells me 4 ways on how to make my computer faster. first was 'run' '%temp%' which i knew about, but did and deleted some stuff. next was disc cleanup, the person who made the video said it should take about 5min but it took mine 40min, when it was finished it said i needed an anti-spywear,changed my backround to saying' need anti-virus, computer at risk' and automatically downloaded an anti virus(i did the disc clean up last) b4 i did the diesc clean up i went to internet opinions and deleted all my browsing or w/e.

now i tried 3 out of the 4 and at the time they seemd to work pretty well so i look for another video this guy made, he had a video with programs to use. i tried 2 out of 4. ad-ware, good but took my internet away so i uninstalled. then avg free version. it kept having a pop-up saying 'virus' and i pressed force out or something like that because if i didnt it would continue popping up. then it said 'could crash computer' i pressed yes because otherwise it would continue popping up. then it said 'couldnt heal'. btw i also had this program pop-up stopper to stop pop-ups yet they still came through.

anyways to the problem. my computer is now all messed up. i tried to scan my computer with avg, after a min and 40sec nothing was scanned, so i decided its just time to make al lthese problems go away and system restore. i go through with it, my computer shuts down for the system restore. when i press my user ot log on and finish the system restore it says 'loading personal files' then 2secs later says 'logging off'. this happens on both user so now i cant ever get on my computer.

can someone please help me? i want to get back on my computer.
btw idk if the story was neccessary or not but i figured i told everything that happen you would undestand the problem or or maybe it willl help

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#2 garmanma

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Posted 06 August 2008 - 01:43 PM

now i tried 3 out of the 4 and at the time they seemd to work pretty well so i look for another video this guy made, he had a video with programs to use. i tried 2 out of 4. ad-ware, good but took my internet away so i uninstalled. then avg free version. it kept having a pop-up saying 'virus' and i pressed force out or something like that because if i didnt it would continue popping up. then it said 'could crash computer' i pressed yes because otherwise it would continue popping up. then it said 'couldnt heal'. btw i also had this program pop-up stopper to stop pop-ups yet they still came through.


I would say you're infected, more probably than not. I'll move you to the proper forum
Mark
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why won't my laptop work?

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#3 enrish

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Posted 06 August 2008 - 02:40 PM

alright thanks, ya i never saw this topic when i was posting my problem, ya ive been talking to people, i think i have it under control now but any tips would still be useful

#4 enrish

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Posted 07 August 2008 - 08:36 AM

i see a lot of people in these forums talk about problems wit anti virus 2008, well if it helps at all thats the anti virus that was automatically installed on my computerm i didnt think it mattered but now that i see a lot of people talk about it i figured knowing this was important

#5 garmanma

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Posted 07 August 2008 - 10:08 AM

We can get you started by following these instructions until someone responds:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 enrish

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Posted 07 August 2008 - 02:26 PM

do i download this on my blue screen computer or on my laptop(which is what im using now)?

#7 boopme

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Posted 07 August 2008 - 07:07 PM

Download,install and run it on the infected machine.
Please post back the scan log in your next reply..
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#8 enrish

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Posted 12 August 2008 - 04:45 PM

how can i download and scan something on my computer if i cant log into it? i cant get on any user and safe mode doesnt work




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