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Adware/virus Problem + I Can't Get Windows Update To Work


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#1 shoot

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Posted 05 August 2008 - 06:38 PM

1.) I've been using my laptop recently and figured out that I have sort of adware on this computer (I believe VirtuMonde/Vundo). The problem is, whenever I use this computer it's really slow, and when I use the internet I get frequent pop-ups. They include some search sites and some rouge anti spyware wanting me to complete a free scan of my computer.
The programs i've used include SpySweeper, McAfee, and VundoFix. None of which worked. I've been trying to find a good solution for my problem these past few days.


2.) Also, I cannot get windows automatic update to work. I think it's from the Vundo I have on my computer, when I go to to the microsoft website to try and update I get an errror code 0x8DDD0018. I've gone into services.msc to enable BITS then tried to start automatic updates but it goes from automatic/manual to disabled and stays that way, and when I try to start it I get an error:1058 code.


3.) As i've mentioned. My protection consists of SpySweeper, and McAfee.
My operating system is windows xp professional.


Any help is appreciated, Thanks.

Edited by shoot, 05 August 2008 - 06:39 PM.


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#2 boopme

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Posted 05 August 2008 - 08:15 PM

Hi and welcome to BC.
Would you please do the following...

First
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Second
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 shoot

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Posted 05 August 2008 - 10:09 PM

Here's the MBAM log.
---------------------------

Malwarebytes' Anti-Malware 1.24
Database version: 1028
Windows 5.1.2600 Service Pack 1

10:58:39 PM 8/5/2008
mbam-log-8-5-2008 (22-58-38).txt

Scan type: Quick Scan
Objects scanned: 51274
Time elapsed: 18 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 11
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\xxyyaBrR.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\hbyius.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6fb52644-e275-4a2c-8428-32112ac69b01} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{6fb52644-e275-4a2c-8428-32112ac69b01} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{912bcaac-db75-4edf-8de9-8fc7c20673b7} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{912bcaac-db75-4edf-8de9-8fc7c20673b7} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\clbdriver (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{f0fccd91-e695-4651-82d7-029f328a8120} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo) -> Data: c:\windows\system32\xxyyabrr -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\xxyyabrr -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\xxyyaBrR.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\RrBayyxx.ini (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\RrBayyxx.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hbyius.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\svxnvhco.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ochvnxvs.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tuvUNfgG.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kxjrqkmn.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\xnifeedl.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tmxsse.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vrdcrxoy.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\clbdriver.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

#4 boopme

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Posted 06 August 2008 - 12:08 PM

Please reboot if you haven't to complete the removal.
Also post the SUperAntispyware log,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 shoot

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Posted 06 August 2008 - 01:27 PM

The computer seems to be running much better now :thumbsup:
SUPERantispyware log
--------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/06/2008 at 00:57 AM

Application Version : 4.15.1000

Core Rules Database Version : 3528
Trace Rules Database Version: 1518

Scan type : Complete Scan
Total Scan Time : 01:25:49

Memory items scanned : 187
Memory threats detected : 0
Registry items scanned : 3440
Registry threats detected : 0
File items scanned : 18087
File threats detected : 1

Adware.Tracking Cookie
.warez.com [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\rfb6afvd.default\cookies.txt ]

Trojan.Vundo-Variant/Small
C:\WINDOWS\SYSTEM32\AHHDTQ.DL

#6 boopme

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Posted 06 August 2008 - 02:04 PM

OK good. I would like you to do a check for an update and then one more malwarebytes scan. Post a new log.
I like to see all 0's after a vundo infection,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 shoot

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Posted 06 August 2008 - 06:17 PM

Thanks for all the help :thumbsup:
------------------------------

Malwarebytes' Anti-Malware 1.24
Database version: 1030
Windows 5.1.2600 Service Pack 1

7:18:14 PM 8/6/2008
mbam-log-8-6-2008 (19-18-14).txt

Scan type: Quick Scan
Objects scanned: 50151
Time elapsed: 26 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 06 August 2008 - 06:30 PM

Looking good, if you exhibit no further signs of infection...
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 shoot

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Posted 06 August 2008 - 08:12 PM

I've tried disk cleanup but It's at the part where it calculates how much space I will be able to free. I've waited 10-20 minutes and it stays at 3 bars loaded and underneath says Scanning: Old compress files.
If it helps, whenever Disk Cleanup is running i'm at 100% cpu usage.


Also, everytime i start up the computer I get an error RUNDll message saying, "Error loading C:\WINDOWS\system32\uigjiwibi.dll the specific module could not be found."
I googled the dll and nothing came up, not sure if it's something to worry about.

Edit: If it helps I couldnt find the file in the system32 folder

Edited by shoot, 06 August 2008 - 08:29 PM.


#10 boopme

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Posted 07 August 2008 - 10:30 AM

Hello please follow the instructions by quietman7 for Autoruns in post #10 here, to fix that error
http://www.bleepingcomputer.com/forums/top...tml#entry781043
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 shoot

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Posted 07 August 2008 - 07:56 PM

Ok, i've gotten rid of the startup message. As for the disk cleaner, should I load it and just leave it for awhile?

Edited by shoot, 07 August 2008 - 07:56 PM.


#12 quietman7

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Posted 07 August 2008 - 09:49 PM

IMPORTANT NOTE: One or more of the identified infections (Clbdriver.sys) was related to a rootkit component. Rootkits are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. Further, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"
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#13 shoot

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Posted 07 August 2008 - 10:08 PM

Do I have to log on to such sites (banking etc..) to have the passwords stolen? or it doesn't matter if I've gone on them or not. The infection was on this computer for a while and i haven't heard of anything stolen. I'll change the passwords soon.

#14 quietman7

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Posted 08 August 2008 - 07:16 AM

Do you use the AutoComplete feature in Internet Explorer or save your passwords in a file on your system? When your machine becomes infected with a backdoor Trojan or rootkit, a remote attacker could gain unauthorized access to the computer and steal any sensitive information they may find.
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#15 shoot

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Posted 08 August 2008 - 10:27 AM

Yes, I do use autocomplete in internet explorer. I don't think any passwords were saved on any files on this computer.




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