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Computer Keeps Crashing When Running Spyware Or After A Period Of Time After Going Online


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#1 Lisa2000

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Posted 04 August 2008 - 10:57 AM

HELP PLEASE. I had tried everything i had alrealdy ran all programs from techdump spyware removal but avg antispyware, except i cannot run avg. i tried to run superantyspyware, after scanning a few files the blue screen of death pops out, and i keep getting an error related w/ BIOS setting. i had to shut off the computer and then restarted it.
blue screen of death also comes when i tried to d/l when i go online to some website + when i try to download something
computer is on a network, windows xp professional 2
had tried all programs from techdump spyware removal
BLUE SCREEN ERROR: STOP 0X0000008E (0XC0000005,0X81DEE731,0XA98C2C3C,0x00000000)
please help thanks.
i do not have the windows xp cd to reinstall it.

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#2 quietman7

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Posted 04 August 2008 - 11:09 AM

The symptoms you describe could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, etc. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.

Some rootkits can also trigger BSODs, shutdowns and various stop error/shutdown messages so it would also be wise to perform a scan for this type of problem. Download and scan with Sophos Anti-rootkit, Panda AntiRootkit or AVG Anti-Rootkit.

Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

If you're not finding any malware then its sounds like the latter problem. However, since you're getting a 0X0000008E error, see You receive a random "0x0000008E" error message on a blue screen in Windows XP.
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#3 Lisa2000

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Posted 04 August 2008 - 03:10 PM

i tried to run Panda AntiRootkit but when it gets to "file and ADS" scanning the blue screen pops out (crashing)

by the way thanks 4 ur quick reply..

#4 quietman7

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Posted 04 August 2008 - 04:31 PM

Try using Sophos or AVG Anti-Rootkit.
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#5 Lisa2000

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Posted 07 August 2008 - 01:57 PM

i ran avg rootkits, nothing was found but computer keeps crashing when i run a spyware program i.e.: superAntispyware.
Thanks..

#6 quietman7

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Posted 07 August 2008 - 02:05 PM

Is SUPERAntispyware the only program that seems to be causing a crash when you run it?

Did you read the link I provided by Microsoft in regards to the 0x0000008E error message?
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