Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need Help Please


  • Please log in to reply
5 replies to this topic

#1 rwegolfing

rwegolfing

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:27 PM

Posted 04 August 2008 - 08:13 AM

I have been infected with VirusPro and installed SuperAntiSpy and Adaware. I think it caught most everything, but I am still having some problems. When ever I start up now Norton gives me stop scripts for sprtsvc.exe and sprtcmd.exe. I also get a message from DrWatson Postmortem. Sometimes I can close out of all of these and things start up just fine. Other times I can close out and everything just stalls. Once I do get the everything going after some time the icons and start up tray might start to flash and the computer starts running loud as if a lot of processing is being done. I am running XP Professional. Can anyone help.
Thanks

Edited by rwegolfing, 04 August 2008 - 08:13 AM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,108 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:27 PM

Posted 04 August 2008 - 09:02 AM

sprtcmd.exe is part of Dell's support center.
sprtsvc.exe belongs to a SupportSoft Agent Service from SupportSoft, Inc. and is related to Dell's support center.

You can disable this service as follows::
  • Click on Start > Run and type: services.msc
  • Press OK.
  • Click the "Extended tab" at the bottom to view all the info on your services.
  • Scroll down the list and find the service called SupportSoft Sprocket Service.
  • When you find the service, double-click on it or right-click and choose "Properties".
  • In the Properties Window > General Tab that opens, click the "Stop" button.
  • From the drop-down menu next to "Startup Type", click on "Disabled".
  • Click "Apply", then "OK" and close any open windows.
Screenshot with an example of how to disable a service if needed.

Because of the infection you had, lets do another scan.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 rwegolfing

rwegolfing
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:27 PM

Posted 04 August 2008 - 10:02 AM

Malwarebytes' Anti-Malware 1.24
Database version: 1023
Windows 5.1.2600 Service Pack 3

10:55:20 AM 8/4/2008
mbam-log-8-4-2008 (10-55-20).txt

Scan type: Quick Scan
Objects scanned: 64336
Time elapsed: 17 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 13
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 16
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\Resources\RamSetup.dll (Trojan.Clicker) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0bd071a6-c989-49e8-9b8e-80f92a868e26} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhcc69j0ecev (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{5ee258de-d08b-40bb-9302-5aa06574fe83} (Trojan.Clicker) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\nqgpedlr.bvqs (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ramsetup (Trojan.Clicker) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphc969j0ecev (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhcc69j0ecev (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Ares Gold (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\Ares Gold\Data (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\sprof (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\734914 (Trojan.BHO) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\931928 (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\emmandken1.EMMANDKEN\Application Data\rhcc69j0ecev\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Ares Gold\Data\cache.net (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\Ares Gold\Data\MyMedia.edb (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\Ares Gold\Data\searchkeys.dat (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\Ares Gold\Data\ultracache.net (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\Program Files\Ares Gold\Data\webcache.net (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Resources\RamSetup.dll (Trojan.Clicker) -> Delete on reboot.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,108 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:27 PM

Posted 04 August 2008 - 10:20 AM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.

Also, let me know how your is computer running.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 rwegolfing

rwegolfing
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:27 PM

Posted 04 August 2008 - 12:31 PM

Rebooted and reran. Nothing found. Should I stop the exe files from above or do something else about them. Also I get a Runtime error on boot as well. It is R6025 from Symantec Shared/cfwiz.exe. Thanks

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,108 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:27 PM

Posted 04 August 2008 - 12:44 PM

It's not unusual to receive such an error after using tools to remove malware infection.

RunDLL32.exe is a legit Windows file that loads .dll files which too can be legit or malware related. A RunDLL "Error loading..." or "specific module could not be found" message usually occurs when the .dll file(s) that was set to run at startup has been deleted and it becomes an orphaned registry entry. Windows is trying to load this file(s) but cannot locate it since the file was removed during an anti-virus or anti-malware scan. However, the associated registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.

You can also use autoruns to keep any Dell Support related files at bay by disabling them from startup. However, you may want to contact Dell Support and inquire about the errors.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users