It's not unusual to receive such an error after using tools to remove malware infection.RunDLL32.exe
is a legit Windows file that loads .dll files which too can be legit or malware related. A RunDLL "Error loading...
" or "specific module could not be found
" message usually occurs when the .dll file(s) that was set to run at startup has been deleted and it becomes an orphaned registry entry
. Windows is trying to load this file(s) but cannot locate it since the file was removed during an anti-virus or anti-malware scan. However, the associated registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message
. You need to remove this registry entry so Windows stops searching for the file when it loads.
To resolve this, download Autoruns
, search for the related entry and then delete it.
- Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
- Open the folder and double-click on autoruns.exe to launch it.
- Please be patient as it scans and populates the entries.
- When done scanning, it will say Ready at the bottom.
- Scroll through the list and look for a startup entry related to the file(s) in the error message.
- Right-click on the entry and choose delete.
- Reboot your computer and see if the startup error returns.
You can also use autoruns to keep any Dell Support related files at bay by disabling them from startup. However, you may want to contact Dell Support
and inquire about the errors.