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Accessed File Is Infected!


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#1 compie78

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Posted 03 August 2008 - 09:46 PM

I received this message on my office PC last week when accessing accounting software:

Accessed file is infected!
File name: C:\System Volume
Information\_restore{3D 3Co2CD-F567-486D-BIDA-IC5160E 2B 8DA}\RP199\A0035958.exe
Threat name: Virus found in Win32/Heur
Detected on open
Process Name: C:\Windows\System32\SVCHost.exe
Process ID:1120

On top of it, while left idle for sometime, there'll be a page popping out, telling me that Windows has detected a problem, and asked if this is the first time I encountered this problem, then advise me to press F8 to work in safe mode.
Only after I press F8 then the page I'm working on resumes. Then it'll repeat.

I ran AVG and it has quarantined a total of 11 viruses. Some are viruses which attack games, but I didn't download any games.

I wonder if having AVG is enough? And does it mean that if AVG has quarantined all viruses detected, then all are fine?

How can I solve this? Thanks.

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#2 boopme

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Posted 03 August 2008 - 09:54 PM

hello and welcome. Sometimes it will take several tools,or several scans to remove an infection. Some will require safe mode and some normal.
So is this an XP machine?


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 compie78

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Posted 04 August 2008 - 11:07 PM

Malwarebytes' Anti-Malware 1.24
Database version: 1026
Windows 5.1.2600 Service Pack 2

12:12:11 PM 8/5/2008
mbam-log-8-5-2008 (12-12-11).txt

Scan type: Quick Scan
Objects scanned: 53569
Time elapsed: 15 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 8
Registry Data Items Infected: 3
Folders Infected: 9
Files Infected: 32

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhcg3tj0e98r (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhcg3tj0e98r (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AntispywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\glok+70f7-7d17 (Worm.Zhelatin) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphcl3tj0e98r (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhcg3tj0e98r (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iexplorer (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\ntos.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Log (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Quarantine (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Registry Backups (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\packet.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wpcap.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wsnpoem\video.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\database.dat (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\license.txt (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\MFC71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\MFC71ENU.DLL (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\msvcp71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\msvcr71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\rhcg3tj0e98r.exe.local (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhcg3tj0e98r\Uninstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\rs.dat (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Log\2007 Sep 20 - 04_17_02 PM_359.log (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Log\2007 Sep 20 - 04_17_05 PM_468.log (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\CustomScan.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\IgnoreList.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\ScanInfo.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\ScanResults.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\SelectedFolders.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\admin\Application Data\AntispywareBot\Settings\Settings.stg (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\rundll16.exe (Fake.Dropped.Malware) -> Delete on reboot.
C:\WINDOWS\Tasks\AntiSpywareBot Scheduled Scan.job (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vcmgcd32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\glok+serv.config (Worm.Zhelatin) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\blphcl3tj0e98r.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lphcl3tj0e98r.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winsub.xml (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\svcp.csv (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\logo1_.exe (Worm.Viking) -> Delete on reboot.

#4 compie78

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Posted 04 August 2008 - 11:11 PM

OMG.....didn't knwo that my PC is full of viruses!! :thumbsup:

Thanks so much for the advise and the solution, boopme. Really really appreciate it. :flowers:

But is this mean I am cleared? What can I do to confirm if the virus are all gone?

Oya, my PC still reboot by itself when left idle for about 10-15minutes. It says:
"A problem has been detected and windows has been shut down to prevent damages to your computer.
BOGUS_DRIVER
.....Disable BIOS memory option of caching or shadowing ...."

But once I press F8, everything resumes as normal.

Is this also virus attack on the XP operation system?

Wish you can help me out again. thanks. :trumpet:

#5 boopme

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Posted 05 August 2008 - 11:10 AM

We're not done yet :thumbsup:
Please reboot the PC if you havn't already. Some of the malware will stay til the reboot is completed.
Then check for an update and scan again ,post another log.
You may have a driver issue but we won't know that til we rule out malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 compie78

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Posted 08 August 2008 - 12:23 AM

Hi boopme, yeah, after the checking and cleaning, I've reboot the PC. Then all the undeleted virus are quarantined. It's been 3 days now, and everything's back to normal. *fiuh*

Thanks so much for the help. Really appreciate it. :thumbsup:

Cheers.

#7 quietman7

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Posted 08 August 2008 - 07:28 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.

Read P2P Software User Advisories and Risks of File-Sharing Technology.
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