Posted 03 August 2008 - 12:50 AM
Hello all! I have been fighting with this devastating virus for 8 hours straight now, and it has gotten progressively worse and unbelievably frustrating. The person that was halfheartedly assisting me gave up and told me to reformat the computer, but there are so many important documents, emails, and pictures I will lose if I do that. I don't even have the reformatting CD either. So I turn to you guys for help.
This is a relatively new virus apparently because I can't find much helpful information on it. I got it from downloading a registry cleaner torrent and extracted the .rar without thinking. Immediately my computer rebooted and an icon popped up saying I was infected with spyware, and then a window that was trying to impersonate Windows Security started doing a scan. Suddenly porn site and fake security program icons appeared on my desktop, popups appeared demanding me to buy remover software, and my background changed to a red wallpaper with a biohazard symbol saying I was infected with a Virus. It was pretty surreal and moved way too fast before I knew what was going on. Avast caught the viruses but didn't act fast enough.
At first I tried to scan using TrojanHunter, but the virus froze it midscan. Rebooted and tried Adaware, it finished (it found some other virus called Vundo) but didn't completely remove the viruses. Then my computer started freezing up, and the taskbar would flash and dissappear every five seconds, as well as my desktop icons dissappearing. My wallpaper was replaced with a blank blue wallpaper and my mouse would stop working. I wasn't able to run TaskManager because it said it was disabled by an administrator. I tried booting up in Safe Mode, but it had taken away the ability to do that too. All I got was a black screen with the words "Safe Mode." I couldn't do System Restore because the virus erased all my restore points. If I acted really quick when the computer first started up, I could open some programs to use after my taskbar and desktop icons disappear. Sometimes I could do this, other times my computer would freeze up and I'd have to restart again.
I grabbed the other laptop to research, and randomly found different programs to try. I tried the Malwarebytes program that was recommended for this "fake security center" virus. It detected the viruses and removed what it could, and restarted my computer to remove the rest. I just got a frozen computer again. I tried SuperAntiSpyware, that didn't help. The virus took over Firefox too, because when I would try to browse the internet, it would take me to different sites than I typed in, and sometimes go to a site with the fake security center scanner and all the fake warning popup windows. We tried deleting registry values, running a Check Disk scan through the Safe Mode with cmd.exe, and deleting the files that the scanners couldn't get to. The virus would come right back like nothing ever happened.
I started reading on this site and tried to restart the computer again so I could open Firefox to download HijackThis and access the Malwarebytes log. Now the computer is stuck on the Windows Welcome screen, and I can't get past it. I tried Safe Mode again but it's stuck on a completely black screen.
What can I do? Is there any way to get rid of this virus from [bleep]? How can I get back into my computer? If not, is there any way I can make copies of a few important files? What do you do when you misplaced the reformatting cd that came with your computer?
Any help would be greatly appreciated. Thank you so much!!