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Can't Access Event Viewer


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#1 mathisjamie

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Posted 02 August 2008 - 06:52 PM

I have been having problems with my internet explorer 7 just freezing up for no reason and each time I get a pop up box telling me to report this error to Microsoft. I was browsing BC and I saw a post about looking in the event viewer for the errors so I was going to try that, but I can't access the program. I tried clicking on the icon in Administrative tools and I tried doing start/run/eventvwr.msc and I get a box with this same message either way:



MMC cannot open the file C:\WINDOWS\system32\eventvwr.msc.
This may be because the file doesnot exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to this file.

I don't know what to do. I am notgood with comp programs and I have never really understood most of my WindowsXP files. Can this be fixed?

Jamie

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#2 usasma

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Posted 03 August 2008 - 06:12 AM

Have you scanned for malware recently? Maybe something has snuck by your current protection?
Try searching your hard drive for eventvwr.msc - does it find it? Is it located in the C:\Windows\System32 sub-directory?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mathisjamie

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Posted 04 August 2008 - 04:08 PM

I did a search and found " eventvwr.msc " in " C:\WINDOWS\system32 ". I tried to open it from the search box but I got the same thing as before. The box that pops up has a title that I don't think I told you last time. It says " Microsoft Management Console " in the blue space at the top, but the message is exactly the same as before.

Could this be connected to the problem that keeps making my IE7 freeze up?

What is malware? I have Panda Anti-Virus 2008.

Jamie

#4 usasma

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Posted 04 August 2008 - 06:30 PM

Because you can't get at the normal troubleshooting tools, I'd suggest trying a few of these free, online scans:

(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

If IE still freezes too often to do this, you'll have to try another browser (such as the free Firefox here: http://www.mozilla.com )
But Firefox won't run some of the above tests, so you'll have to try them to see.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mathisjamie

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Posted 12 August 2008 - 06:25 AM

Hello again! I'm in the process of checking my comp w/ the AV programs you recommended, but w/ dial up the going is slow. In the mean time I saw a post about Autoruns and it looked easy enough to follow so I checked it out, downloaded the file from microsoft's tech place and everything. I ran it and saw nothing unusual until I ran it in "owner" mode and it showed these kind of files:

HKCU\Software\Microsoft\Command Processor\Autorun
HKLM\SOFTWARE\Classes\Exefile\Shell\Open\Command\(Default)
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\Shell
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell

Could these (or others like them) possibly be the problem? I tried to read up on them, but there is too much out there and I can't sort through it. If this may be my problem which board do I go to next to get help for this problem?


Back to the original issue - I was able to get into the event viewer log by going thru Admin tools to Component Services to Event Viewer(local). Is this good enough for finding the errors in my system?

Again, thank you very very much, in advance.

Jamie

#6 usasma

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Posted 12 August 2008 - 07:22 AM

With dialup it's probably OK to only run one of the online tests - that'll give us a good enough idea of what's going on.

There's no need to start messing with the Autoruns program just yet. And, if there is an infection, it may cause the malware to morph into something that's harder to deal with.

That way of getting to Event Viewer is OK - although it's unusual that it will work while the other ways won't.
Check for errors in the Application and System log files around the time that Internet Explorer 7 freezes up on you. Let us know what you find and we'll move on from there.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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