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Problem With Desktop After Malware Removal


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#1 cshell4642

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Posted 02 August 2008 - 05:00 PM

Hello, I'm not sure if anyone else has had a problem similar to mine, but my laptop got infected with XP Antivirus 2008 and Windows Defender, or something similar. I found your link for Malwarebytes Anti-malware remover and it worked like a charm except, after all the popups disappeard I'm left with a blank spot in the top left corner of the desktop where the XP Antivirus window had been before cleaning. I'm not sure if I should re-install Win XP, if that would even take care of it. The "blank spot" on the desktop is white, unless you move the mouse into it, then it turns grey. Strange I know, Any suggestions???? :thumbsup:

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#2 J20

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Posted 02 August 2008 - 06:09 PM

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:

* Security Info
* Warning Message
* Security Desktop
* Warning Homepage
* Privacy Protection
* Desktop Uninstall

If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

#3 cshell4642

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Posted 02 August 2008 - 07:56 PM

:thumbsup: Thanks so very much. There wasn't anything listed under "My current homepage" Just marked the 'lock desktop.'
and it came back.

#4 quietman7

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Posted 02 August 2008 - 09:53 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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