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System Freezes When Enter Password At Start


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#1 brindize

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Posted 02 August 2008 - 12:38 PM

I have an HP DV-6500 running Vista Ultimate. When I type my password to startup the vista circular icon that indicates it is working comes on and stays that way and I can get no further. HP tech support got it to work for a few hours, but now it is doing the same thing. I open it in safe mode but it will not let me open files and firefox will not connect to the internet. I don't know where to go from here.

Edited by brindize, 02 August 2008 - 12:39 PM.


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#2 usasma

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Posted 02 August 2008 - 03:27 PM

1) Have you tried Safe Mode with Networking to connect to the internet?
2) Have you tried the Startup Repair tool? Here's a link to the how-to: http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/
3) Have you tried generating a bootlog for both SafeMode and normal mode? To do this, at the Safe Mode screen, select "Enable boot logging", then boot into normal mode (note the time at this point). Wait a while to make sure that it's thoroughly locked up, then reboot into Safe Mode (noting this time also).

Then open the C:\Windows\Ntbtlog.txt file and locate the 2 logs that are listed around the times that you booted. Copy/paste them into your next post (they're gonna be long!).
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#3 hitmangold

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Posted 13 August 2008 - 12:44 AM

Hello Brindize,

Sometimes this issue happens even when there are large number of startup applications which are initiated to start with widnows. Disable all startup applications and try to login. This has resolved my friends issue.




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