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Computer Randomly Restarts And Programs Keep Closing.


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#1 DRKdragon

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Posted 01 August 2008 - 11:47 PM

Hey everyone,

I have a desktop that runs Windows XP Pro. Every once in a while it would reboot itself. It would do this randomly throughout use. Most of the time when I am browsing the internet (I go to a variety of sites (yahoo, google, gamefaqs, bleepingcomputer)) as well as whenever I boot it up. Sometimes when it boots up it would reboot 2 - 3 times before I get to the desktop.

My programs would close randomly, either it be Internet Explorer, Fire Fox, Paint, Word, whatever. It would just have an error about a .exe file or a .dll file. Then close.

My question is this: How do I determine if the problem is my processor or my video card? I am lead to believe this because my display would look strange. I would get missing sections of appliccations (such as a a corner of a window is gone). I got a Fan speed program and it says my video card (GPU) is about 72 degrees and my processor is somewhere in the mid 50s.

I have formatted (slow format) and re-installed FIVE times. Switching between OSs, Windows XP Pro, Windows Media Center, and Windows Media center (recovery disc). After each format I would install the following:

- network drivers from the vendor site (Gateway)
- Real tek '97
- Spyware blaster
- A anti-virus (AVG 8.0 or Avast)


any ideas would be greatly appreciated. I think I should replace the video card, but I have no clue on how to determine that.

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#2 dc3

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Posted 02 August 2008 - 01:27 AM

Hi DRKdragon, and welcome to BleepingComputer.

Look in the Event Viewer and see what errors are showing up at the time that this is happening. Each error will have its own date and time shown.

Start> right click on My Computer> Manage> Event Viewer.

On the right side of the page you will see the options Applications, Security, and Systems, double click on Systems. There are eight columns on this page, the three that you will want are Type, Date, Time, and Event.

The errors will appear in the Type column, they are red dots with a white X inside of them.

Warnings will appear as a yellow trinangle with an exclamation mark inside.

When you see an error, double click on it and see what the description is.

Please post the error code/s found in the Event column and the descriptions back in this topic.

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#3 DRKdragon

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Posted 02 August 2008 - 02:27 PM

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 7/24/2008
Time: 5:22:03 PM
User: N/A
Computer: MARTIN-1985
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
____________________________________________________________________________________

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/22/2008
Time: 4:34:31 PM
User: NT AUTHORITY\SYSTEM
Computer: MARTIN-1985
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

--------------------------------------------------------------------------------------------------------------------------

Event Type: Error
Event Source: Ntfs
Event Category: Disk
Event ID: 55
Date: 7/22/2008
Time: 4:34:04 PM
User: N/A
Computer: MARTIN-1985
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 12 00 00 00 02 00 4e 00 ......N.
0008: 02 00 00 00 37 00 04 c0 ....7..
0010: 00 00 00 00 32 00 00 c0 ....2..
0018: 18 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

#4 usasma

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Posted 02 August 2008 - 03:42 PM

The first error could be related to your nVidia video drivers - but later errors may make this misleading.
The second error is normal - it's just letting you know that the service couldn't start in Safe Mode.
The final error is the serious one, and it suggests that you run chkdsk.

To do this, go to Start...Run...and type in "chkdsk /r" (without the quotes) and press Enter.
The computer will tell you that the volume is locked - and will ask you if you want to run it at the next boot.
Type Y for Yes and press Enter. Then reboot and let chkdsk /r run until it finishes. Once done it'll normally boot straight into Windows without any input from you.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 DRKdragon

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Posted 04 August 2008 - 11:04 PM

I ran a chkdsk and that went out okay. I can't tale it to a repair shop, unless it's Bestbuy or Circuit City. I don't want to resort to that yet. Is there any other way to figure out the problem????

#6 Budapest

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Posted 04 August 2008 - 11:17 PM

After you ran chkdsk are you still having problems?

What did chkdsk say? Did it report any bad sectors on the drive?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 DRKdragon

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Posted 04 August 2008 - 11:24 PM

After the chkdsk, I still get applications randomly closing. Didn't have a reboot problem though. Didn't report any bad sectors.

#8 Budapest

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Posted 04 August 2008 - 11:28 PM

Are you able to locate any errors in the Event Viewer that happen at the same time an application closes unexpectedly.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 usasma

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Posted 05 August 2008 - 05:41 AM

If you're getting disk errors in Event Viewer, but chkdsk doesn't show any problems - then it's (IMO) either your hard drive, the cable between it and your motherboard, or the controller for it on your motherboard.

Try running a hard drive diagnostic from the manufacturer of your hard drive. If you cannot locate one, please post back with the make of your hard drive and we'll post a link for it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 DRKdragon

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Posted 05 August 2008 - 08:24 AM

Here's one from event viewer I get often:

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 8/5/2008
Time: 12:28:04 PM
User: N/A
Computer: MA-1985
Description:
The driver detected a controller error on \Device\Harddisk4\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: d9 11 04 00 00 00 00 00 .......
0030: ff ff ff ff 06 00 00 00 ....
0038: 40 00 00 00 00 00 00 00 @.......
0040: ff 20 06 12 08 01 30 10 ....0.
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 00 00 00 10 bd ca 89 .....‰
0058: 00 00 00 00 d8 9c c8 89 ....œ‰
0060: 00 00 00 00 00 00 00 00 ........
0068: 00 00 00 00 00 00 00 00 ........
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/5/2008
Time: 11:52:59 AM
User: N/A
Computer: MARTIN-1985
Description:
Hanging application firefox.exe, version 1.9.0.3105, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 39 2e 30 2e 33 31 30 35 9.0.3105
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/5/2008
Time: 11:52:37 AM
User: N/A
Computer: MARTIN-1985
Description:
Faulting application firefox.exe, version 1.9.0.3105, faulting module npswf32.dll, version 9.0.124.0, fault address 0x0014d4e3.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 39 2e 30 2e 33 1.9.0.3
0028: 31 30 35 20 69 6e 20 6e 105 in n
0030: 70 73 77 66 33 32 2e 64 pswf32.d
0038: 6c 6c 20 39 2e 30 2e 31 ll 9.0.1
0040: 32 34 2e 30 20 61 74 20 24.0 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 31 34 64 34 65 33 0d 014d4e3.
0058: 0a .

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/5/2008
Time: 11:45:48 AM
User: N/A
Computer: MARTIN-1985
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.3354, fault address 0x000c22fb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 33 0.2900.3
0048: 33 35 34 20 61 74 20 6f 354 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 63 32 32 66 62 0d 0a 0c22fb..


Also I switched Harddrives (A sata to a IDE) and still get the same error problems. So it's diffrent hard drives and cables.............that only leaves the motherboard. How do I test the motherboard for controller problems??

I'll go search for this hard drive diagnostics.

#11 hamluis

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Posted 05 August 2008 - 09:40 AM

Hard drive controller errors...are generally indicative of a malfunctioning hard drive.

http://www.computerhope.com/issues/ch000446.htm

Whichever drive is harddisk4...is probably worth a diagnostic.

I believe that Disk Management lists the drives in the same sequence that they are identified as in Event Viewer, so it should be easy to determine what drive may have the problem.

Louis

Edited by hamluis, 05 August 2008 - 10:01 AM.


#12 usasma

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Posted 05 August 2008 - 09:42 AM

You can try this free program to attempt to isolate some motherboard issues: http://www.sisoftware.co.uk/index.html?dir...n=sware_dl_3264

Unfortunately, there's no single test program that can test every motherboard out there. This is because each motherboard is unique, and there are too many of them for any single company to develop detailed tests for each and every one of them.

You can also try updating your motherboard chipset drivers - in case the controller error is due to a driver rather than a fault with the motherboard. Go to the Gateway website here: http://support.gateway.com/support/default.asp and enter your serial number to locate the drivers for your motherboard's chipset.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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