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Help With Slow Pc After Downloading New Av Software

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#1 kcajun


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Posted 31 July 2008 - 08:35 PM

Hi, I am in need of some help with my slow computer. I have Charter High Speed wireless internet and recently downloaded their Security Suite. I made sure to completly remove Norton (at least to the best of my ability and know how) but ever since I downloaded it, I have noticed my system is running much slower, I opened my Windows Task tray and noticed that some of the files are using ALOT of memory such as fssm32.exe. Any help would be appreciated!!!


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#2 Simargl


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Posted 01 August 2008 - 04:21 AM

For each case open new topic in HijackThis Logs and Malware Removal and post HijackThis log there.

#3 quietman7


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Posted 01 August 2008 - 07:12 AM

Did you read the discussion topic "How To Remove Your Norton Products"?

fssm32.exe can be related to F-Secure Anti-virus. Is that what you're using now?

Anytime you come across a suspicious file or one that you do not recognize, search the name using Google or the following links:
BC's File Database
BC's Startup Programs Database
File Research Center
ThreatExpert Malware Search

Most of the processes in Task Manager will be legitimate as shown in these links.
List of common system processes found in XP's Task Manager
Common Processes found in XP's Task Manager
How To Determine what Services are running in Windows XP

Determining whether a file is malware or a legitimate process sometimes depends on the location (path) it is running from. One of the ways that malware tries to hide is to give itself the same name as a critical system file. However, it then places itself in a different location on your computer. A file's properties may give a clue to identifying it. Right-click on the file, Properties and examine the General and Version tabs.

If you cannot find any information, the file has a legitimate name but is not located where it is supposed to be, or you want a second opinion, submit it to jotti's virusscan or virustotal.com. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
-- Then post back with the results of the file analysis.
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