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Need Your Help With An Infection


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5 replies to this topic

#1 mayasgroove

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Posted 31 July 2008 - 11:49 AM

Hello,


This is my first time, so I hope you'll pardon me if there is something I cannot explain well. I just had reformatted my pc because I think that somewhere down the line it became corrupted with some virus after I got to insert a USB Flash Drive I use at the office. So since I just had it formatted the other day, I started downloading yesterday for the softwares I need such as aim and dap. It was ok yesterday when I was downloading it. But today, when I signed on my aim messenger, about 65 redirected pop-ups from aim kept popping on my screen and whenever I I close one browser another one would come up and sometimes more, this is my first time experiencing this kind of attack in my pc. I mean I had several virus attacks before, but none of this sort.

I wasn't able to post any screenshot of it because when they started popping, I can't open anything else, the task manager would work once. But after that it won't. I can't open my START if I wanted to restart. Anything else won't work, until eventually my pc slows down.

I run malwarebytes, but it wasn't able to find anything.


So there. I hope you can guide me here to fix my pc. I would really appreciate it. Thank you.

And BTW, I was looking at my TASK MANAGER since it will open if I won't run my aim messenger.

I found this. I don't know what they are.

MDM.exe
SM56HLPR.exe
MSIEXEC.exe
ctfmon.exe


mollie

Edited by mayasgroove, 31 July 2008 - 11:51 AM.


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#2 quietman7

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Posted 31 July 2008 - 02:41 PM

MDM.exe -> http://www.processlibrary.com/directory/?files=MDM.exe
SM56HLPR.exe -> http://www.processlibrary.com/directory/files/sm56hlpr
MSIEXEC.exe -> http://www.processlibrary.com/directory/?files=MSIEXEC.exe
ctfmon.exe -> http://www.processlibrary.com/directory/?files=ctfmon.exe

Anytime you come across a suspicious file or one that you do not recognize, search the name using Google or the following links:
BC's File Database
BC's Startup Programs Database
File Research Center[
ProcessLibrary.com

Most of the processes in Task Manager will be legitimate as shown in these links.
List of common system processes found in XP's Task Manager
Common Processes found in XP's Task Manager
How To Determine what Services are running in Windows XP

Determining whether a file is malware or a legitimate process sometimes depends on the location (path) it is running from. One of the ways that malware tries to hide is to give itself the same name as a critical system file. However, it then places itself in a different location on your computer. A file's properties may give a clue to identifying it. Right-click on the file, Properties and examine the General and Version tabs.

If you cannot find any information, the file has a legitimate name but is not located where it is supposed to be, or you want a second opinion, submit it to jotti's virusscan or virustotal.com. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.


Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 mayasgroove

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Posted 01 August 2008 - 10:21 AM

THank you for a very fast reply, but it seems that I cannot get through F8, it doesn't start on safe mode, it always go back to my windows xp desktop, is there any other way to do this?

#4 quietman7

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Posted 01 August 2008 - 03:03 PM

Then do a scan in normal mode for now.
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#5 mayasgroove

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Posted 02 August 2008 - 11:21 AM

:thumbsup: hi good day,


I did the scan and here is my log for it.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/03/2008 at 00:22 AM

Application Version : 4.15.1000

Core Rules Database Version : 3523
Trace Rules Database Version: 1513

Scan type : Complete Scan
Total Scan Time : 02:00:47

Memory items scanned : 388
Memory threats detected : 0
Registry items scanned : 3650
Registry threats detected : 0
File items scanned : 17815
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\Mollie\Cookies\mollie@cdn.at.atwola[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@ad.yieldmanager[2].txt
C:\Documents and Settings\Mollie\Cookies\mollie@atwola[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@revsci[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@html[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@at.atwola[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@atdmt[1].txt
C:\Documents and Settings\Mollie\Cookies\mollie@revsci[2].txt

#6 quietman7

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Posted 02 August 2008 - 02:23 PM

Perform an Online Virus Scan like BitDefender.
(These require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)

Then see if you can download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply.
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