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It's Pretty Obvious That I Am Infected!


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#1 Lillyana32179

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Posted 31 July 2008 - 09:42 AM

Hello Everyone,
I am new to this forum and instead of posting on the intros first, I will just say HI here and get straight to my issues. I appreciate any insight as I am about to throw my PC out the window right now.

Tuesday, an anti-virus trial I had, expired on me and when I woke up yesterday morning my PC was infected to the hilt with Malware, Viruses and whatever else.
My whole start menu is messed up, my desktop background was changed to some biohazard symbol, and I was getting all kinds of pop up boxes telling me i had an issue and I need to DL whatever to fix it. Mind you I didn't DL any of it, because I felt it was all bull.
I went out this morning and bought Kaspersky's anti-virus 7. Told it was the best AV prog out there right now,but it still may not fix the prob or even install. I, did, however, get installed just fine. Problem now is, when I start my scan for viruses, my pc just completely freezes up and I have to manually shut it down. I am currently now doing scandisk on all my harddrives. If I am not in safe mode, i can't even SEE the drives and its even hard for me to get into THAT!!!
I have tried to run Kaspersky in safe mode as well. It can only do so much though because its in safe mode and safe mode freezes as well. I got so fed up with trying to fix it last night, I wanted to chuck my PC out the window, but I can't do that because of all the pertinent information and progs I have on it.
As for reinstalling Windows, I can't do that either. No disk for it. My PC IS 4 yrs old and all the disks I had for it have gotten lost over the yrs.

A friend of mine suggested I try SDFix and I was able to successfully download that program to the infected PC. When following the specific directions, the window comes up for me type "Y", I touch the "Y" and any other part of my keyboard for that matter and the PC freezes AGAIN! How in the world am I ever going to get this fixed? Will I EVEN GET it fixed??

Thank you for your time.

Lilly

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#2 quietman7

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Posted 31 July 2008 - 10:05 AM

my desktop background was changed to some biohazard symbol

Please follow the instructions in BC's self-help tutorial: How to remove Ultimate Defender

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").
These are some common malware related entries you may see:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Privacy Protection
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

When done go back into your Desktop Settings and you should be able to change the color/theme to whatever you want.
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#3 Lillyana32179

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Posted 31 July 2008 - 12:26 PM

I am not sure how I will be able to do this actually.
I am unable to type anything with whatever infection is causing my PC to lock up.
I can connect to the internet in safe mode, but I can't search. So even if I want to get to this site on that PC I can't.
I am currently on a laptop and I tried earlier to install something on the infected PC by burning data onto a disk and my Cd-Roms are not reading anything I put in them.
I am seriously about to start crying.
I can't afford to take it to a professional.
Just wish this wasn't happening.

#4 quietman7

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Posted 31 July 2008 - 12:37 PM

You can try saving it to a flash (usb, pen, thumb, jump) drive, transfer it to the infected machine, then install and run the program. If it does not run from the machine or you cannot transfer it, try running MBAM directly from the flash drive.

If you can connect to the net in safe mode, you can also try downloading MBAM from one of these links:
http://www.malwaresupport.com/mbam/program/mbam-setup.exe
http://www.besttechie.net/tools/mbam-setup.exe
http://malwarebytes.gt500.org/mbam-setup.exe
http://www.download.com/Malwarebytes-Anti-...4-10804572.html
http://download.bleepingcomputer.com/malwa.../mbam-setup.exe
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.regnow.com/trialware/download/D...affiliate=34290
http://www.softpedia.com/get/Antivirus/Mal...i-Malware.shtml

Edited by Grinler, 18 February 2010 - 01:47 PM.

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#5 Lillyana32179

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Posted 31 July 2008 - 12:45 PM

Ok I appreciate your suggestions, but again, how do I get to this website to click the hyperlinks you have provided, if I can't type anything on the other PC without it locking up and me having to reboot manually?
I literally cannot type a letter, hit the enter, backspace or anything on my infected PC as it will freeze. I DLed something earlier by pure luck and its looking like that luck has run out.
I am at my wits end. Anymore suggestions,I hope??


To add, if any of these progs require me to touch my keyboard in anyway,it won't work either.
thanks

Edited by Lillyana32179, 31 July 2008 - 12:48 PM.


#6 Lillyana32179

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Posted 31 July 2008 - 01:04 PM

Ok I used my external to transfer that prog you suggested. But my infected PC froze about 50 secs into scanning.

#7 quietman7

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Posted 31 July 2008 - 01:13 PM

MBAM is more effective in normal mode. However, if you cannot complete a scan in normal mode, then try running it in safe mode.

Also have you tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?
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#8 Lillyana32179

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Posted 31 July 2008 - 04:44 PM

Ok thank you to all who replied to this topic. I thought I would never get my computer better and due to persistance, sweat, and some whining...I think my baby is better.
Although, now my desktop background looks like windows explorer and I cannot change it.
If thats all I have to worry about now, I won't get too pissed if I can't fix it, but I would like to. I took a screen shot but not sure if I can upload it here. Gonna go check other forums...
TY AGAIN!!!!!
*HUGS*




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