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Upgrading My Antivirus


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#1 johnlouise

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Posted 31 July 2008 - 07:18 AM

hi
i try to upgared my antivirus avg 7.5 to avg8. when i accidentally turn off the pc and the nxt time i use it again it wont open up. so i made a system restore. which help me a little but everytime i open my pc its msg "could not initialize AVG antivirus kernel interface, application cannot run.
then my yahoo messenger on the screen disappers instantly. i cant use it. i try to install kaspersky online scanner but cant continue because my avg must be remove first but i try to remove doing the safe mode- msconfig, i try to delete, restart, whetever but still in vain. I dont know if what cause all this.
i search for instructions and i find your procedures very helpful but it seems i cant start any of it unless i can remove my avg so i can scan my pc.
please help me. im not very good in computers but im learning. thank you so much. God bless

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#2 quietman7

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Posted 31 July 2008 - 10:21 AM

Win2K/XP/Vista Users
1. Download & save the latest AVG Free installation package from [free.grisoft.com]
2. Run the AVG Free install file
3. Choose the Uninstall option and follow the setup wizard, when you get to the part to remove user settings, select it.
4. Restart your computer then...
5. Now reinstall AVG using the setup file you got in step 1 and update it.

If your OS is Win Vista also have a look @ this Sticky post [forum.grisoft.cz].

Download the install file to your computer... do not ever try to run from the internet as that will always cause issues. We also recommend that you do not run if from a directory with spaces in the name.. such as your Desktop or My Documents folders.

Many users don't disable the other protection programs as they should so they can stop AVG from installing properly.... this can stop AVG from adding in its required startup items. We always recommend temporarily disabling before installing....& restart the computer twice before re-enabling.

AVG Recommended Uninstall/Re-install Instructions

"FAQ Difficulties installing AVG Free Edition"
"624: How to install/uninstall AVG Free Edition components?"
"625: How to uninstall or repair AVG7Free Antivirus"
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#3 johnlouise

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Posted 01 August 2008 - 05:16 AM

thank you very much for your answer. i did what you told me and read also how to reinstall avg, i follow the instructions and download the avg, save it from my back up and run it afterwards but it says the file corrupt. what can i do next please.

#4 quietman7

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Posted 01 August 2008 - 06:53 AM

Contact and advise AVG Tech Support.
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