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Windows Restart Stalls


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#1 Bigknock

Bigknock

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Posted 30 July 2008 - 08:48 AM

Whenever I invoke windows xp Pro Restart (Start. shut-down, restart), Windows begins the shut-down and stalls at the point of restarting windows. This also happens when an update requires a computer restart. When windows stalls, I can push the restart button on the computer and windows goes into the restart mode. All is okay after that.
Your expert help is appreciated.

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#2 Albert Frankenstein

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Posted 30 July 2008 - 09:27 AM

Often XP's exit sound file gets corrupt and if it does not run then XP won't shut down. I am not sure based on what you have told us so far if this is the issue or not, but let's see:

Go to:

Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices > Sounds tab

Under Program Events scroll down until you see Exit Windows. Highlight Exit Windows by clicking on it once. Then under Sounds choose None. Click Apply and finally OK.

Reboot if possible, or shut down computer and restart manually. Once it is up and running, shut down computer by going to Start > Turn Off Computer. See if it will shut down on it's own now.

If it does, the only difference will be that you will not longer hear the 2 seconds of music that XP usually plays as it shuts down.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





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