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Please Help .. New Video Card


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7 replies to this topic

#1 MrClose

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Posted 30 July 2008 - 12:01 AM

I have a Gateway Media Center PC which is really the xp pro.

I wanted to upgrade my video card and went online to Gateway and one of the techs looked over my specs and told me to get the Visiontek/radeon HD 2400 pro card.

It has been Three weeks now and .. Nothing that I have been instructed to do has made the card work?

First, I went to Device manager and disabled the video adapter, as instructed, shut down the pc and pulled out the old card. I put the new card into the old cards slot, (which according to Gateway is the only PCI Express slot) and from that moment on, Nothing!

When the pc booted up, I had the software disc in my dvd drive, as instructed and the on screen program would say .. "downloading the software."

Hours later, Nothing seemed to be happening and when I clicked the little X box to get out of the screen, the "program is not responing" would come up"!

I can't find anything in bios to disable and I don't even know enough to know if I have one of those onboard video controllers that everyone talks about?
I thought that they meant an onboard video card? How could I have anything, Onboard if I was able to pull it out?

One other thing is that someone told me that I had to be at net 2.0 framework?
What is that? I see where I have something like that which is at 1.0.

This is all Very confusing and Most frustrating!

I am apparently running on some kind of Basic video driver right now that xp installs when it wont recognize my video card and .. It is Terrible!

Please, can someone give me a Clue as to why something that is supposed to be simple to do .. Is driving me Crazy?

Thank You
MC

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#2 dc3

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Posted 30 July 2008 - 01:15 AM

What is the model of your Gateway?

If you pulled out the video card and are still getting video then you have onboard video, this is a chip on your motherboard.

If you download SIW and go down the list to BIOS you will be able to see what make and version it is, would you please include this with the model of the Gateway?

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#3 MrClose

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Posted 30 July 2008 - 01:30 AM

MR DC3

Thank You

I will be right back after down loading the program you reccomended.

mc

#4 MrClose

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Posted 30 July 2008 - 01:49 AM

I'm back and since I don't know exactly what I am looking at in the bios section .. I copied it!

My pc is a media center GM5045E (I think that is the model number)

Below is what I copied from the down load.

Property Value
BIOS Vendor Phoenix Technologies, LTD
BIOS Version 6.00 PG
Firmware Version 101.110
BIOS Date 11/23/2005
BIOS Size 512 KB
BIOS Starting Segment E000h
DMI Version 2.2
Characteristics - supports ISA
- supports PCI
- supports Plug-and-Play
- supports APM
- upgradeable (Flash) BIOS
- allows BIOS shadowing
- supports booting from CD-ROM
- supports selectable boot
- BIOS ROM is socketed
- supports Enhanced Disk Drive specification
- supports INT 13 5.25-inch/360K floppy services
- supports INT 13 5.25-inch/1.2M floppy services
- supports INT 13 3.5-inch/720K floppy services
- supports INT 13 3.5-inch/2.88M floppy services
- supports INT 05 print-screen
- supports INT 09 and 8042 keyboard services
- supports INT 14 serial services
- supports INT 17 printer services
- supports INT 10 CGA/Mono video services
- supports ACPI
- supports legacy USB
- supports booting from LS-120
- supports booting from ATAPI ZIP drive

#5 hamluis

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Posted 30 July 2008 - 01:43 PM

Worth reading, IMO: http://techrepublic.com.com/5208-10879-0.h...threadID=244863

Louis

#6 MrClose

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Posted 30 July 2008 - 11:35 PM

Thank You for the link Louis.

I wonder if the gentleman ever found a solution?

It seems that I am out of luck.
I don't have Half of the knowledge or experience with computers as that fellow seems to have.

Mc

#7 hamluis

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Posted 31 July 2008 - 10:02 AM

I just thought it strange that someone had been in an almost identical situation...with the same system.

That would tend to make me think it's a problem/situation card that may lie with that particular system, by that particular vendor.

Sorry I missed this the first time...but MS.NET is needed by certain programs in order to function properly or to download drivers, etc. I install it to use with my ATI capture cards...then I uninstall it. I cannot really tell you what it does, other than what I've stated.

http://en.wikipedia.org/wiki/Microsoft_.NET#Microsoft_.NET

Louis

#8 rowal5555

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Posted 01 August 2008 - 03:43 AM

The system specs required for this card are not particularly high, so I imagine you have them covered -

System Requirements 
PCI Express® based PC is required with one X16 lane graphics slot available on the motherboard
300 Watt or greater power supply recommended 
Certified power supplies are recommended. Refer to http://ati.amd.com/CertifiedPSU for a list of Certified products
1GB of system memory
Installation software requires CD-ROM drive
DVD playback requires DVD drive
Blu-ray / HD DVD playback requires Blu-ray / HD DVD drive5



I have XP MCE 2005, and MS .NET FRAMEWORK 1.1, 2, 3, and 3.5 all installed automatically via Windows update, so if this may be an issue, I would tend to install these anyway and then they are available if required. They are very unlikely to cause you any problem.

Worth a try.

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