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Antivirus Xp 2008


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7 replies to this topic

#1 carriehoff

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Posted 29 July 2008 - 12:12 PM

Hi all,

Hallelujah for this forum!

My boss 'clicked' on an ad and also got this lovely piece of software on his machine. It is devious! The spyware, or problems caused by the spyware will not let me run many programs such as HijackThis or SpyBot Search and Destroy. Many programs that will run are unable to clean all of the files. I am unable to delete them even while in Safe Mode! The malware is not running in the task manager or any other process explorer I've used. Even while in Safe Mode without being connected to the Internet, if I can delete any of the offending files (thanks to an unlocking program I had to scour the internet to find), the files come right back within 5 minutes. How is this happening? Where is the source of this problem that I can't find it and shut it down?

I have not tried the malware bytes software you mentioned below - I am going to do that now and see if I can get any further than I have. I'd still like to know where this program is hiding that it can keep reinstalling itself in safe mode. I have a feeling I'm going to have to do this more often :thumbsup:

Thanks,
Carrie

BC AdBot (Login to Remove)

 


#2 quietman7

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Posted 29 July 2008 - 12:20 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 carriehoff

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Posted 29 July 2008 - 02:19 PM

Hi there,

Ok, I have run the Malwarebytes program 3 times. The first time it found 30 something entries, I hit remove, it removed them all, then I restarted ran it again, and it found 1 problem. Again I selected remove, it said it removed the 1 problem, then I restarted again and ran the program again, and it found 3 problems. See below logfiles for more information. There is something really sneaky with this spyware. See below and please advise.


Log file 1
------------------------------------------------------
Malwarebytes' Anti-Malware 1.23
Database version: 1007
Windows 5.1.2600 Service Pack 2

3:02:00 PM 7/29/2008
mbam-log-7-29-2008 (15-02-00).txt

Scan type: Quick Scan
Objects scanned: 40552
Time elapsed: 6 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\BN2.tmp (Trojan.Agent) -> Not selected for removal.
-------------------------------------------




Log file 2
-------------------------------------------
Malwarebytes' Anti-Malware 1.23
Database version: 1007
Windows 5.1.2600 Service Pack 2

3:12:56 PM 7/29/2008
mbam-log-7-29-2008 (15-12-56).txt

Scan type: Quick Scan
Objects scanned: 40685
Time elapsed: 6 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tcpsr (Rootkit.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\BN2.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\BN3.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
------------------------------------------------------------------

Thanks,
Carrie

#4 quietman7

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Posted 29 July 2008 - 02:38 PM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or the same tools to do the job. Even then, with some types of malware infections, the task can be arduous.

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Then download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 carriehoff

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Posted 30 July 2008 - 08:22 AM

Back at it today. Here are the log results from yesterday:

MBAM:
---------------------------
Malwarebytes' Anti-Malware 1.23
Database version: 1007
Windows 5.1.2600 Service Pack 2

4:15:47 PM 7/29/2008
mbam-log-7-29-2008 (16-15-47).txt

Scan type: Quick Scan
Objects scanned: 40715
Time elapsed: 6 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tcpsr (Rootkit.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\BN2.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
-------------------------

Super Anti-Spyware
-------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/30/2008 at 08:59 AM

Application Version : 4.15.1000

Core Rules Database Version : 3520
Trace Rules Database Version: 1510

Scan type : Complete Scan
Total Scan Time : 00:50:59

Memory items scanned : 354
Memory threats detected : 0
Registry items scanned : 5459
Registry threats detected : 13
File items scanned : 73299
File threats detected : 0

Trojan.Unclassified/BraviaX
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run#braviax [ C:\WINDOWS\system32\braviax.exe ]
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Run#braviax [ C:\WINDOWS\system32\braviax.exe ]

Rootkit.MailGrab
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr#Type
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr#Start
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr#ErrorControl
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr#ImagePath
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Security
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Security#Security
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Enum
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\tcpsr\Enum#NextInstance
-----------------------------------

Super Anti says it required reboot to delete everything. I did reboot, grabbed the log file and posted above.

Thank you for all of your help so far. What next? (Gasp)

Carrie

#6 quietman7

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Posted 30 July 2008 - 08:32 AM

Please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix". This program is for Windows 2000/XP ONLY.
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.

When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
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#7 carriehoff

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Posted 30 July 2008 - 09:19 AM

Ok, here is my SDFIX log:
-------------------------------
SDFix: Version 1.210
Run by Administrator on Wed 07/30/2008 at 10:06 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File
------------------------------------------------

Sidenote: I have recently installed alot of anti-spyware programs on this machine. It may be the cause of the following problem: After bootup - keeping a watchful eye on the desktop, I see a couple of very fast moving popups right in the middle of the screen. They move so fast I can't see anything other than the shape, which is a small square. I suspect it may be an installation box of some kind, and I'm worried that it could still be the spyware, as it seemed to be able to reinstall itself every time I restarted the computer (before I started running all of these anti-spyware programs).

Again, thanks for all of your help. What should I do next?

Carrie

#8 quietman7

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Posted 30 July 2008 - 10:32 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or the same tools to do the job. Even then, with some types of malware infections, the task can be arduous and more powerful tools than we use in this forum are required.

Your machine was heavily infected with various types of malware to include a rootkit component. Rootkits are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. Further, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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