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#1 LilMommax5

LilMommax5

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Posted 29 July 2008 - 08:41 AM

Help!

Somehow, somewhere along the way, my computer has decided to have problems with the speaker. My father has, along the years, shown me a thing or two about troubleshooting and I have still landed in a dead end. Fortunately, I have stumbled across this AMAZING site and hopefully I can find some help here....I'd really like to play my children's favorite songs from Vacation Bible School and I can't because my speakers aren't working!

So anyhow, I already went to the Device Manager and my Multimedia Audio Controller has a big question mark and exclamation point on it. I tried to update the Driver....but it tells me that the hardware cannot be installed because the wizard cannot find the necessary hardware. I have scanned for hardware changes but nothing happens. I've went to properties and it states there are no drivers for this device installed (Code 28) I have clicked on reinstall drivers but it brings me back to the hardware update wizard....I've tried to roll back the driver....it states there is no back up drivers. I even went back and did a system restore. No luck.

I have went to the Belarc Advisor and downloaded the program. This is what I have:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 4600
System Service Tag: JL6JZ21 (support for this PC)
Chassis Serial Number: JL6JZ21
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corp. 02Y832
Serial Number: ..CN4811135C05IA.
Bus Clock: 533 megahertz
BIOS: Dell Computer Corporation A02 05/07/2003
Drives Memory Modules c,d
29.96 Gigabytes Usable Hard Drive Capacity
4.40 Gigabytes Hard Drive Free Space

_NEC CD-RW NR-9300A [CD-ROM drive]
SAMSUNG DVD-ROM SD-616T [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IC35L030AVV207-0 [Hard drive] (30.00 GB) -- drive 0, s/n VNVA02G1G59DHV, rev V21OA66A, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 29.96 GB 4.40 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
jim 7/26/2008 10:40:59 AM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Dell AIO Printer A940 on USB001
Microsoft Shared Fax Driver on SHRFAX:

Controllers Display
Standard floppy disk controller
Intel® 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce4 MX 440 with AGP8X (Dell) [Display adapter]
DELL P1110 [Monitor] (19.7"vis, s/n 91MCW12F0JMH, February 2001)
Bus Adapters Multimedia
Intel® 82801EB USB Universal Host Controller - 24D2
Intel® 82801EB USB Universal Host Controller - 24D4
Intel® 82801EB USB Universal Host Controller - 24D7
Intel® 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Conexant D850 56K V.9x DFVc Modem


Intel® PRO/100 VE Network Connection
primary Auto IP Address: 192.168.1.64 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:07:E9:6B:71:21

Networking Dns Server: 192.168.1.254
HID-compliant device
USB Human Interface Device
Dell AIO Printer A940
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Composite Device
USB Printing Support
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 12.60
Virus Definitions Version 12/1/2006 Rev 17
Last Disk Scan on Monday, April 02, 2007 9:00:08 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 07/08/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer 6
SP1
KB834707-IE6SP1-20040929.091901 on 10/17/2004 (details...)
MSXML4SP2
KB936181 on 11/1/2007 (details...)
WGA
SP0
KB892130 on 11/1/2007 (details...)
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 12/26/2007 (details...)
Windows Media Format SDK
SP0
KB902344 on 12/24/2007 (details...)
KB910998 on 12/24/2007 (details...)
Windows Media Player 10
KB911565 (details...)
KB917734_WMP10 (details...)
KB936782_WMP10 (details...)
SP0
KB911565 on 2/19/2006 (details...)
KB917734_WMP10 on 6/16/2006 (details...)
SP2
KB936782_WMP10 on 11/1/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 11/1/2007 (details...)
Windows Media Player
SP0
KB911564 on 2/19/2006 (details...)
Windows XP
KB923689 (details...)
KB941569 (details...)
SP0
KB923689 on 11/1/2007 (details...)
KB938127-IE7 on 11/3/2007 (details...)
KB939653-IE7 on 11/1/2007 (details...)
KB941569 on 12/12/2007 (details...)
KB942615-IE7 on 12/12/2007 (details...)
KB944533-IE7 on 2/13/2008 (details...)
KB947864-IE7 on 4/10/2008 (details...)
KB950759-IE7 on 6/11/2008 (details...)
SP2
KB811113[SP] on 10/27/2004 (details...)
SP3
KB834707 on 10/27/2004 (details...)
KB867282 on 2/10/2005 (details...)
KB873333 on 2/10/2005 (details...)
KB873339 on 12/17/2004 (details...)
KB883939 on 7/11/2005 (details...)
KB885250 on 2/10/2005 (details...)
KB885835 on 12/17/2004 (details...)
KB885836 on 12/17/2004 (details...)
KB885884 on 10/27/2004 (details...)
KB886185 on 12/17/2004 (details...)
KB887472 on 2/10/2005 (details...)
KB887742 on 2/26/2005 (details...)
KB888113 on 2/10/2005 (details...)
KB888302 on 2/10/2005 (details...)
KB890046 on 7/11/2005 (details...)
KB890047 on 2/10/2005 (details...)
KB890175 on 1/14/2005 (details...)
KB890859 on 4/17/2005 (details...)
KB890923 on 4/17/2005 (details...)
KB891781 on 2/10/2005 (details...)
KB893066 on 4/17/2005 (details...)
KB893086 on 4/17/2005 (details...)
KB893756 on 8/16/2005 (details...)
KB893803 on 4/21/2005 (details...)
KB893803V2 on 5/20/2005 (details...)
KB894391 on 8/16/2005 (details...)
KB896358 on 7/11/2005 (details...)
KB896422 on 7/11/2005 (details...)
KB896423 on 8/16/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 7/11/2005 (details...)
KB896688 on 10/18/2005 (details...)
KB896727 on 8/16/2005 (details...)
KB898461 on 7/5/2005 (details...)
KB899587 on 8/16/2005 (details...)
KB899588 on 8/16/2005 (details...)
KB899591 on 8/16/2005 (details...)
KB900485 on 4/27/2006 (details...)
KB900725 on 10/18/2005 (details...)
KB901017 on 10/18/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/18/2005 (details...)
KB903235 on 7/13/2005 (details...)
KB904706 on 10/18/2005 (details...)
KB904942 on 11/19/2006 (details...)
KB905414 on 10/18/2005 (details...)
KB905749 on 10/18/2005 (details...)
KB905915 on 12/14/2005 (details...)
KB908519 on 1/11/2006 (details...)
KB908531 on 4/19/2006 (details...)
KB910437 on 12/14/2005 (details...)
KB911280 (details...)
Windows XP
SP3 (continued)
KB911562 on 4/19/2006 (details...)
KB911567 on 4/18/2006 (details...)
KB911927 on 2/19/2006 (details...)
KB912812 on 4/19/2006 (details...)
KB912919 on 1/6/2006 (details...)
KB913446 on 2/19/2006 (details...)
KB913580 (details...)
KB914388 on 7/15/2006 (details...)
KB914389 on 6/16/2006 (details...)
KB914440 on 11/19/2006 (details...)
KB915865 on 11/19/2006 (details...)
KB916281 (details...)
KB916595 on 7/15/2006 (details...)
KB917159 on 7/15/2006 (details...)
KB917344 on 6/16/2006 (details...)
KB917422 on 8/16/2006 (details...)
KB917953 on 6/16/2006 (details...)
KB918118 on 11/1/2007 (details...)
KB918439 on 6/16/2006 (details...)
KB918899 on 8/16/2006 (details...)
KB919007 on 9/13/2006 (details...)
KB920213 on 11/19/2006 (details...)
KB920214 on 8/16/2006 (details...)
KB920670 on 8/16/2006 (details...)
KB920683 on 8/16/2006 (details...)
KB920685 on 9/13/2006 (details...)
KB920872 on 9/13/2006 (details...)
KB921398 on 8/16/2006 (details...)
KB921503 on 11/1/2007 (details...)
KB921883 (details...)
KB922582 on 9/13/2006 (details...)
KB922616 on 8/16/2006 (details...)
KB922760 on 11/18/2006 (details...)
KB922819 on 10/14/2006 (details...)
KB923191 on 10/14/2006 (details...)
KB923414 on 10/14/2006 (details...)
KB923980 on 11/18/2006 (details...)
KB924191 on 10/14/2006 (details...)
KB924270 on 11/18/2006 (details...)
KB924496 on 10/14/2006 (details...)
KB924667 on 11/1/2007 (details...)
KB925486 on 9/28/2006 (details...)
KB925902 on 11/1/2007 (details...)
KB926239 on 12/25/2007 (details...)
KB926247 on 11/1/2007 (details...)
KB926255 on 11/1/2007 (details...)
KB926436 on 11/1/2007 (details...)
KB927779 on 11/1/2007 (details...)
KB927802 on 11/1/2007 (details...)
KB927891 on 11/1/2007 (details...)
KB928255 on 11/1/2007 (details...)
KB928843 on 11/1/2007 (details...)
KB929123 on 11/1/2007 (details...)
KB930178 on 11/1/2007 (details...)
KB930916 on 11/1/2007 (details...)
KB931261 on 11/1/2007 (details...)
KB931784 on 11/1/2007 (details...)
KB932168 on 11/1/2007 (details...)
KB932823-V3 on 5/28/2008 (details...)
KB933360 on 11/1/2007 (details...)
KB933729 on 11/1/2007 (details...)
KB935839 on 11/1/2007 (details...)
KB935840 on 11/1/2007 (details...)
KB936021 on 11/1/2007 (details...)
KB936357 on 11/1/2007 (details...)
KB938127 on 11/1/2007 (details...)
KB938828 on 11/1/2007 (details...)
KB938829 on 11/1/2007 (details...)
KB939653 on 11/1/2007 (details...)
KB941202 on 11/1/2007 (details...)
KB941568 on 12/12/2007 (details...)
KB941644 on 1/9/2008 (details...)
KB941693 on 4/10/2008 (details...)
KB942763 on 12/12/2007 (details...)
KB943055 on 2/13/2008 (details...)
KB943460 on 11/14/2007 (details...)
KB943485 on 1/9/2008 (details...)
KB944653 on 12/12/2007 (details...)
KB945553 on 4/10/2008 (details...)
KB946026 on 2/13/2008 (details...)
KB948590 on 4/10/2008 (details...)
KB948881 on 4/10/2008 (details...)
KB950749 on 5/14/2008 (details...)
SP4
KB950760 on 6/11/2008 (details...)
KB950762 on 6/11/2008 (details...)
KB951376 on 6/11/2008 (details...)
KB951376-V2 on 6/20/2008 (details...)
KB951698 on 6/11/2008 (details...)
KB951748 on 7/9/2008 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 11/19/2006 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 11/19/2006 (Microsoft National Language Support Downlevel APIs)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 07/08/2008 Microsoft Security Bulletin Summary)
Marks a security hotFix that fails verification (a security vulnerability)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Ahead - Nero - Burning Rom 1A22-0206-0530-1610-5715-1441
Ahead - Nero Fast CD-Burning Plug-in 1A22-0206-0530-1610-5715-1441
Ahead - NeroMediaPlayer 1A22-0206-0530-1610-5715-1441
Ahead - NeroVision 1A22-0206-0530-1610-5715-1441
Belarc - Advisor 1e272f2a
Creative Tech - Product Registration cqbf0120517001969x
Microsoft - Internet Explorer 92318-600-0011903-00102
Microsoft - Money 2003 69291-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Office XP Professional 54186-761-2456783-17385 (Key: D9MYW-2MWVM-HKBY2-CYK76-7WTPG)
Microsoft - WebFldrs XP 12345-111-1111111-00586
Microsoft - Windows XP Home Edition 55277-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e
Microsoft - Works 7.0 69294-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Works Suite 2003 53602-442-0000115-06335
Symantec - MSRedist 1
Symantec - Norton AntiSpam 1
Symantec - Norton AntiVirus 2006 1
Symantec - Norton Internet Security 1
Symantec - Norton WMI Update 1
Symantec - SymNet 1

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version 7.1.0.2008042300 *
Adobe Reader Version 7.0.8.2006051600 *
Adobe Systems AdobeDownloadManager Version 1.2 *
Ahead software - NeroMediaPlayer Version 1, 4, 0, 22 *
Ahead Software AG - Cover Designer Version 2, 3, 0, 9 *
Ahead Software AG - InfoTool Application Version 2, 2, 4, 0 *
Ahead Software AG - Nero BackItUp Restore Version 1, 2, 0, 19 *
Ahead Software AG - Nero BackItUp Scheduler Version 1, 2, 0, 19 *
Ahead Software AG - Nero BackItUp Version 1, 2, 0, 19 *
Ahead Software AG - Nero Burning ROM Version 6, 3, 1, 19 *
Ahead Software AG - Nero CD - DVD Speed Version 3, 1, 2, 0 *
Ahead Software AG - Nero DriveSpeed Version 2, 0, 4, 0 *
Ahead software AG - Nero ShowTime Version 1, 5, 0, 33 *
Ahead Software AG - Nero StartSmart Version 1, 0, 1, 24 *
Ahead Software AG - Nero Wave Editor DLL Version 2, 0, 0, 34 *
Ahead Software AG - NeroVision Version 2,1,2,17 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1.3 *
Atari - Dora the Explorer: Animal Adventures Version 0.7 *
Belarc, Inc. - Advisor Version 7.2x *
BVRP Software TestLine Version 1, 0, 0, 1 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Creative On-line Registration System Version 1.0.0.1 *
Dell A940 Version 1.0.2.0 *
Dell Computer Corporation - Button Manager Executable Version 0.1.1.1 *
Dell Photo Editor Version 0.1.1.1 *
Dora Fairytale Adventure *
Eastman Kodak Company - Kodak EasyShare printer Version 5.2.0.037 *
Eastman Kodak Company - Kodak EasyShare Software Version 6, 2, 1, 1024 *
EnDisService Application Version 5, 3, 0, 0 *
Esaya, Inc. - TrueAssistant Version 2, 1, 3, 3 *
Inkjet Printer Version 1.0.0.0 *
InstallShield Software Corporation - PackageForTheWeb Stub Version 2.02.001 *
Lexmark International Inc. - AIO exe Version 1.0.2.2 *
Lexmark International, Inc. - MarkVision for Windows (32 bit) Version 8.14 *
McAfee.com SecurityCenter Version 4, 1, 0, 0 *
Microsoft ® Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.2625 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16674 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 * Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Development Environment Version 7.00.9064.9150 *
Microsoft Money Version 11.00.0716 *
Microsoft Office Document Imaging Version 1.03.2349.1 *
Microsoft Office Save My Settings/Profile Wizard Version 10.0.2609 *
Microsoft Office XP Version 10.0.2627 *
Microsoft Outlook Version 10.0.2627 *
Microsoft Photo Editor Version 10.0 *
Microsoft® MSN ® Communications System Version 7.02.0005.2202 *
Microsoft® Windows Media Player Version 10.00.00.3646 *
Microsoft® Fax Server Version 5.2.1776.0 *
Microsoft® Schedule+ for Windows 95™ Version 7.5 *
Microsoft® Windows Media Services Version 4.1.00.3917 *
Microsoft® Works 7.0 Version 7.02.0710.1 *
Modem Helper *
Motive System Version 5.6.14.asst_classic.asst_motivebrowser *
Motive System Version 5.6.7.asst_classic.smartbridge *
Musicmatch Jukebox Version 9.0.0.1 *
MUSICMATCH Jukebox Version 9.00.5059 *
MySpaceIM Version 1.0.754.0 *
NVIDIA Driver Helper Service, Version 42.38 Version 6.13.10.4238 *
piolch Module Version 1, 0, 0, 1 *
Play Bejeweled 2 Deluxe *
Punch! Super Home Suite *
Roxio - DirectCD Version 5.3.4.21 *
Roxio - Easy CD Creator Version 5.3.4.21 *
Symantec AntiVirus AutoProtect Version 9.7 *
Symantec Core Component Version 1.9.1.1255 *
Symantec Corporation - Client and Host Security Platform Version 104.0.8.3 *
Symantec Corporation - Internet Security Version 9.1 *
Symantec Corporation - LiveUpdate Version 3.0.0.166 *
Symantec Corporation - Norton AntiVirus Version 12.6.0 *
Symantec Corporation - Norton Security Center Version 2005.1 *
Symantec Corporation - Norton Security Console Version 2006.1.6 *
Symantec Corporation - SPBBC Version 2.1.0.4 *
Symantec Security Drivers Version 6.0 *
Symantec Shared Component Version 9.1 *
Symantec Shared Components Version 3.1 *
TrueSwitch Wizard Version 2, 1, 3, 6 *
Yahoo! Browser Version 3, 0, 3, 1 *
Yahoo! Inc. - Dashboard Module Version 2, 5, 0, 409 *
Yahoo! Inc. - YShortcut Application Version 3, 5, 0, 0 *
Yahoo! Inc. YBrwIcon Version 1, 0, 0, 1 *
Yahoo! Messenger Version 8,1,0,425 *
Yahoo! Music Jukebox Version 2.2.2.058 (Build 058) *

When I click on the Device Manager, Go to the Multimedia Audio Controller, Go to Properties and Details for the device:
PCI\VEN_8086&DEV_24D5&SUBSYS_01551028&REV_02\3&172E68DD&0&FD

Any suggestion I would GREATLY appreciate. Thank in advance so very much!

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#2 garmanma

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Posted 29 July 2008 - 10:18 AM

What is the model number and/or service tag number of your Dell?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 LilMommax5

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Posted 29 July 2008 - 10:54 AM

It's a Dell Demension 4800. Can you give me an idea where I can find the model/serial number you are looking for? Sorry! I do know it's a Intel ® Pentium ® 4 CPU 2.40GHz 2.39 GHz, 512 MB RAM, 55277-OEM-0011903-00120

Edited by LilMommax5, 29 July 2008 - 10:59 AM.


#4 garmanma

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Posted 29 July 2008 - 11:24 AM

The service tag should be a sticker on the back of the computer
It should be a 5 to 7 digit alphanumeric code underneath a barcode
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 LilMommax5

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Posted 29 July 2008 - 11:38 AM

JL6JZ21

#6 garmanma

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Posted 29 July 2008 - 12:16 PM

Well, that model shows 3 different drivers. One onboard and two for sound cards. Going by the details you posted from Device Manager, it looks to be the first
Go HERE to download the driver. Click on the + sign by Installation instructions and it will guide you along
Let me know if that's the correct one
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#7 LilMommax5

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Posted 29 July 2008 - 01:17 PM

Yes, yes, yes! Thank you so very very much! You are wonderful!

#8 garmanma

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Posted 29 July 2008 - 02:59 PM

I assume that means you got it working? Glad to hear it
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#9 LilMommax5

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Posted 31 July 2008 - 05:52 PM

Well, I have audio at times but I don't have audio at some websites. Say I wanted to hear an audio clip from the news but I had no audio yet I have been able to play some songs off my computer. When I check volume control, all the mute buttons are not activated and everything else seems normal. I do not think any internal speakers are working either....

hmmm?




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