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Cannot Burn Cd's


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#1 secretangel

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Posted 29 July 2008 - 05:41 AM

Back helping another friend lol

She is using Windows Media version 11, has managed to rip CD's to Library and create burn list but when she attempts to burn the cd she gets the error "Connect a Burner and Restart the Player".

I have sent her links to help topics on the subject but nothing has fixed the problem so far, although don't know how much she tried from the information I sent her. She has very basic computer knowledge so would love an easy, straightforward fix to this problem that I can explain to her in very simple terms (don't want much do I :thumbsup: )

Can anyone help?

Thanks
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#2 garmanma

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Posted 29 July 2008 - 03:54 PM

It sounds like it's not being recognized for some reason. Does the drive show up in My Computer?
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#3 dc3

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Posted 30 July 2008 - 02:00 AM

Look in the Device Manager to see if there are any errors under the DVD/CD-ROM, these will appear as a red X. There may also be a yellow caution. One other thing she could try would be to uninstall the drive in the Device Manager and upon rebooting the installation wizard will recognize it as "found new hardware", and will install the proper drivers.

Start> right click on My Computer> Manage> Device Manager.

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