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Possible Virus - Help. Urgent.


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#1 janny1978

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Posted 29 July 2008 - 04:24 AM

I believe that a friend's laptop is infected with a virus. The system has become very slow to run and pop ups are opening up here there and everywhere! There is a pop up blocker on and it is fixed as blocking 85 sites but it doesn't stop all the pop ups opening. There do tend be a lot of rogue anti virus adverts opening as well as the usual stuff.

I'm running out of things to try to fix it because he does have McAfee installed (which was paid for) but when I try running a full scan nothing is being detected.

I have also tried to reboot in safe mode and run the scan but still nothing is being detected nor fixed.

I have also tried to download security scans such as windows defender, and similar adware/spyware scanners, but when I try to open a security related website it just opens a page of weblinks... and when you click on the weblinks, another page of weblinks arise. Normal websites open normally by the way.

I also downloaded firefox in the hope that it is a safer browser, which it did install but won't let me open and run (which I am guessing is because of the state of the computer).

Is there anything else I can do??



I was thinking of downloading another antivirus/spyware program on a memory stick and plugging it into his computer, but I use a Mac (new to it) and not sure whether this is feasable to download onto my Mac and transfer to PC? Thoughts on that would also be very helpful.


Please help. It's driving me mad!!


P.S. Someone has advised that I check my hosts to see if there are any additional entries or IP addresses listed below the local host, and to delete these. Is this advisable and will this solve the problem of visiting security sites?

PLEASE HELP.

Edited by janny1978, 29 July 2008 - 05:58 AM.


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#2 Guest_superbird_*

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Posted 30 July 2008 - 04:24 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 janny1978

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Posted 30 July 2008 - 05:18 PM

OK now I have made progress with this problem... I now believe that it may be Seekmo thats causing all these problems.

Anyone got any ideas on how to get rid. I have checked my hosts and they all seem normal. I have also located the uninstall bit for seekmo but none of the problems have been resolved which means I suspect it is running in the background. Tried searching for related files but there is nothing showing.

Please help.

P.S. Superbird, I am unable to access any webpages which are security related. It just comes up with the IE page not recognised. all that happens is link after link is brought up. I can however access standard websites.

Edited by janny1978, 30 July 2008 - 05:21 PM.


#4 Guest_superbird_*

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Posted 31 July 2008 - 01:06 AM

Can you download the file by using an other pc (tranfer by e.g. USB)?

#5 janny1978

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Posted 01 August 2008 - 07:36 AM

The only other access I have to a computer is mine, and that is a Mac... new to it so not sure on what I can and can't do with it... can I download a file via Mac and transfer to PC? If so, is there anything I need to know before doing it?

#6 Guest_superbird_*

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Posted 01 August 2008 - 07:44 AM

I don't have experience with a Mac too. But when you can download it, you can transfer and install it on the infected pc. So please, try. :thumbsup:

#7 janny1978

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Posted 01 August 2008 - 07:48 AM

I can only try and see what happens!! Will keep you updated.

#8 Guest_superbird_*

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Posted 01 August 2008 - 07:51 AM

Yes please :thumbsup:
Good luck.




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