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Problem Getting Cd's To Load


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#1 carmenoo

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Posted 27 July 2008 - 08:16 PM

My DVD/ E: Drive will freeze up whenever I try to put in a CD into the drive..when i click on the icon in My Computer, it will freeze up and the only thing that happens is there will be a picture of a CD on my mouse arrow. The CD does not load or appear.

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#2 Budapest

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Posted 27 July 2008 - 11:41 PM

Open the Device Manager (Start > Run > type "devmgmt.msc"). Locate the CD/DVD drive, right click on it and select "Uninstall". After it has uninstalled reboot the computer (it will be automatically reinstalled).
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 carmenoo

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Posted 28 July 2008 - 10:22 PM

I uninstalled the Samsung disk..but it did not reinstall when I restarted it. Now my CD drive does not appear at all and the CD I put into the drive will not come out.

#4 Budapest

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Posted 28 July 2008 - 10:31 PM

What is the make and model number of your computer?

You can manually open the drive by inserting the end of a paper-clip into the small hole next to the eject button to retrieve your disk.

Are you able to boot the computer with a bootable CD in the drive?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 carmenoo

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Posted 29 July 2008 - 03:32 PM

I cannot get the CD out with the paper clip :thumbsup:

i have a Dell 4600

I tried scanning for hardware changes but it still will not reeappear

Edited by carmenoo, 29 July 2008 - 04:01 PM.


#6 Budapest

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Posted 29 July 2008 - 04:54 PM

If you cannot open the drive using a paper-clip then I would guess that the drive is faulty.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 carmenoo

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Posted 29 July 2008 - 05:45 PM

I did manage to get it out just now

#8 Budapest

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Posted 29 July 2008 - 05:55 PM

Do you have an XP CD or another bootable CD? If so, try to boot your computer with it and let us know what happens.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 carmenoo

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Posted 29 July 2008 - 06:56 PM

I have a Systerm Recovery CD..but I do not know how to boot my computer

#10 Budapest

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Posted 29 July 2008 - 07:35 PM

Put the disk in the CD drive and reboot your computer. Don't actually run the system recovery, we just want to see if the computer will boot from the CD.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 carmenoo

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Posted 29 July 2008 - 08:32 PM

The E: Drive has appeared again but it says "please put a CD into the drive"

#12 Budapest

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Posted 29 July 2008 - 08:34 PM

Do you have more than one CD/DVD drive on the computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 carmenoo

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Posted 29 July 2008 - 09:11 PM

No I do not. It says I have the Samsung DVD-ROM SD-616E. I do not know if that helps.

#14 Budapest

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Posted 29 July 2008 - 09:13 PM

Were you able to boot your computer with the recovery CD?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 carmenoo

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Posted 29 July 2008 - 10:42 PM

No the E: Drive still reads it as no cd in the drive

Edited by carmenoo, 29 July 2008 - 10:42 PM.





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