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Trojans,viruses,spyware Help


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4 replies to this topic

#1 SoakGame101

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Posted 27 July 2008 - 03:26 PM

Hello my laptop was recently infected i use to run norton security 2006 which is expired now i have encountered viruses, trojans, and spyware, and also has some how stopped my windows security from updating it says not available and when i try to set it manually its not allowed, i just installed avast 4.8 antivirus but it does not seem to get rid of the problem and i cant remove the old norton security programs what programs or sowftware should i use to fix this????

thank you and sorry im only somewhat computer literate :thumbsup:


And is avast 4.8 a good av? everytime i open avast it detects win32 tojan-gen

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#2 SoakGame101

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Posted 27 July 2008 - 03:40 PM

when i try to enable the atomatic updates for windows under services when i set it to auto and apply and then try to start it i get an error 1058:?

#3 SoakGame101

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Posted 27 July 2008 - 11:59 PM

ok i've fixed the windows updates and i currently downloaded and ran superantispyware i ran 3 quick scans and one complete scan my first one i found 359 threats and i manged to get it down to 0 by the last scan but i still get a alert for win32 sample trojan-gen, a vondu virus and during my scan it said highjack explorer, also i tried downloading malwareantibytes but it appears as a virus? any suggestions thanks if anyone can help me out

#4 quietman7

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Posted 28 July 2008 - 10:48 AM

MBAM is not malware so ignore any warnings that says it is.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by quietman7, 28 July 2008 - 10:48 AM.

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#5 Animal

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Posted 28 July 2008 - 05:41 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.

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