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Help! Mcafee Detecs "boaxxe.dll" But Does Nothing


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#1 drustanley

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Posted 27 July 2008 - 01:55 PM

Hi,
i really need help removing a virus (BOAXXE.DLL). My anti virus software detecs it when doing a scan but does nothing. It doesnt even quarentine the infected file, which i believe is "D3Dx9_2.DLL" located in C:\windows\system32.
i can no longer use the internet because IE closes shortly after i open the application.
PLEASE HELP........NO INTERNET!

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#2 Budapest

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Posted 27 July 2008 - 05:27 PM

Try running your anti-virus scan in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 drustanley

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Posted 28 July 2008 - 02:15 AM

Budapest
i have tried doing the scan in safe mode over and over again, but Mcafee still does nothing with the infected file. i have also tried turning off windows restore before doing the scan but nothing works.
Can i use a boaxxe removal tool or is my whole system currupt

#4 Budapest

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Posted 28 July 2008 - 02:18 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 drustanley

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Posted 28 July 2008 - 05:13 PM

:thumbsup: THANKS! IE seems to be workin now, althought my machine is a bit slow......there are 48 processes running in task manager.....is this normal/necessary?

here is malware log:



Malwarebytes' Anti-Malware 1.23
Database version: 1002
Windows 5.1.2600 Service Pack 2

21:23:08 28/07/2008
mbam-log-7-28-2008 (21-23-08).txt

Scan type: Quick Scan
Objects scanned: 62034
Time elapsed: 22 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> Delete on reboot.

#6 Budapest

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Posted 28 July 2008 - 05:19 PM

The log shows that you need to reboot your computer do finish the removal process. So if you haven't already, please reboot your computer and then re-run the scan to ensure that everything was removed.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 drustanley

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Posted 30 July 2008 - 12:38 PM

budapest

hi here is the log of full scan on all drives





Malwarebytes' Anti-Malware 1.23
Database version: 1002
Windows 5.1.2600 Service Pack 2

18:18:08 30/07/2008
mbam-log-7-30-2008 (18-18-08).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 93235
Time elapsed: 48 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> Delete on reboot.
C:\Program Files\PlayFLV\uninstall.exe (Adware.Agent) -> Quarantined and deleted successfully.









whats is worrying me is this file was not deleted on on reboot
"C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> Delete on reboot."

#8 drustanley

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Posted 30 July 2008 - 01:02 PM

:thumbsup: after completing the full scan on all drives (mentioned above) i rebooted and did a quick scan. malware confirms the file is not being deleted as it detected the same trojans....PLEASE HELP!

here is the log of the quick scan

Malwarebytes' Anti-Malware 1.23
Database version: 1002
Windows 5.1.2600 Service Pack 2

18:52:13 30/07/2008
mbam-log-7-30-2008 (18-52-13).txt

Scan type: Quick Scan
Objects scanned: 49393
Time elapsed: 12 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> Delete on reboot.

#9 boopme

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Posted 30 July 2008 - 01:15 PM

Hello please update the programfirst, then scan again. It is up to 1008 now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 drustanley

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Posted 30 July 2008 - 02:37 PM

ok, i ran the update and performed quick scan, here is the log


Malwarebytes' Anti-Malware 1.23
Database version: 1008
Windows 5.1.2600 Service Pack 2

20:27:53 30/07/2008
mbam-log-7-30-2008 (20-27-43).txt

Scan type: Quick Scan
Objects scanned: 49822
Time elapsed: 12 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> No action taken.






the infected file above is still present, it was not deleted on reboot!

Edited by drustanley, 30 July 2008 - 02:44 PM.


#11 Budapest

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Posted 30 July 2008 - 04:13 PM

This latest log show "No action taken" for the items found. You probably forgot to click the "Remove Selected" button at the end of the scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#12 drustanley

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Posted 01 August 2008 - 08:47 AM

ok i ran the scan and made sure all files were checked and definatly hit "remove selected", however the files are not removed because it detects the same threats after reboot and running the scan again
:thumbsup:
here is the log

Malwarebytes' Anti-Malware 1.24
Database version: 1014
Windows 5.1.2600 Service Pack 2

14:35:43 01/08/2008
mbam-log-8-1-2008 (14-35-43).txt

Scan type: Quick Scan
Objects scanned: 50882
Time elapsed: 13 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{ff6b0c1e-af24-4254-9a01-3e69980bf770} (Trojan.BHO) -> Delete on reboot.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\d3dx9_2.dll (Trojan.BHO) -> Delete on reboot.

#13 drustanley

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Posted 02 August 2008 - 07:28 AM

SOMEBODY PLEASE HELP! MALWARE IS NOT REMOVING THE THREATS UPON REBOOT! (as above)

#14 boopme

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Posted 02 August 2008 - 08:35 AM

Hi,let's run these tools first,from safe mode.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.

Now update and run another malwarebytes scan,post that log also....
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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