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Uninstall Problem


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7 replies to this topic

#1 Paulrenno

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Posted 27 July 2008 - 11:48 AM

I am trying to uninstall Samsung Pc Studio 3, and have uninstalled all entries in Ad/Remove except one entry which is 'Samsung PC Studio 3 USB Driver Installer'

When I highlight it to uninstall, an error comes up saying ' An error (-5003;0x80070002) has occured while running the set up. Please make sure youhave finsihed a previous set up and closed other applications.)

nothing was open apart from Ad/Remove.

Any ideas what I can do please?

BC AdBot (Login to Remove)

 


m

#2 mme

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Posted 27 July 2008 - 12:39 PM

http://support.microsoft.com/kb/290301

try using the Windows Installer CleanUp Utility

#3 Paulrenno

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Posted 28 July 2008 - 10:41 AM

Thanks. But according to Microsoft, this could uninstall other programmes as well.

Is there anything else I can do?

#4 garmanma

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Posted 28 July 2008 - 02:50 PM

It will only uninstall the applications that you check mark. The only warning is not to use it with Windows Office applications
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#5 Paulrenno

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Posted 29 July 2008 - 05:00 AM

From what I can gather form reading the details on the programme, if I highlight something in the list, and select 'Remove' it not only deletes the highlighted item, but all other entries that use the Windows Installer feature - am I correct in this?

Also, I have Office installed, and I dont know if this clean up utility will harm it in any way regardless of whether I highlight it or ignore it - is this correct also?

I have used the Search facility to search for any other 'Samsung' items and deleted all those. I have been into explorer and looked in programmes / system / windows but found absolutely nothing. The only item now is in Ad/Remove and wont budge. After the error, it shows the windows installer which is only half way through, and then goes away taking me back to the ad/remove page with it still on.

#6 mme

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Posted 29 July 2008 - 10:10 AM

If your uncomfortable about windows cleanup then dont use it
It never gave me no problems
You could try ccleaner download it from here
It also has uninstaller

http://filehippo.com/download_ccleaner/

#7 Paulrenno

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Posted 31 July 2008 - 05:55 AM

Ok. I will try ccleaner - thanks for your help

#8 garmanma

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Posted 31 July 2008 - 07:58 AM

I'd be more worried using Ccleaner than the Microsoft utility
Stay away from the issues button
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