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Trojan Infection


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2 replies to this topic

#1 mcgtron

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Posted 26 July 2008 - 01:02 PM

I have been working on my sister's computer which she got infected with OuterInfo. Despite my best efforts, the computer (running Windows XP Pro) is still infected with Trojan(s).

What I have done so far:
Uninstalled old versions of Adobe Reader, Adobe Flash, and Java.
Installed latest versions of Flash and Java.
Ran Norton Anti-Virus
Ran SDFix
Ran MalwareByte's Anti-Malware
Ran SmitfraudFix
Ran ComboFix
Ran RegScrubXP
Installed All available Microsoft Updates, except for ServicePack3

Despite this, Norton still finds and is unable to clean items such as Trojan.awax and DownloadPlus.exe. If anyone can help me, I'd really appreciate it.

Thanks,

Matt

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#2 boopme

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Posted 26 July 2008 - 07:59 PM

Hello and welcome. These are probaly malware protected by a driver or a service.
The tools needed to remove this are available under supervision here.
Please follow the instructions in this tutorial for posting a HijackThis Log.
Preparation Guide for use before posting a HijackThis Log

After you have created it,post the log here HijackThis Logs and Malware Removal and NOT in this topic,thanks.

Click on New Topic and copy/paste the entire log into the reply. Give it a relevant title.
Once you have posted the log DO NOT reply to it or change it until contacted or advised to do so by the HJT Team tech.
Should you have any other questions about this ask those here.

Having run most of the required tools please proceedto step 9.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Orange Blossom

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Posted 27 July 2008 - 11:29 PM

Hello mcgtron,

Now that you have posted an HJT log posted here: http://www.bleepingcomputer.com/forums/t/159922/need-help-removing-remnants-of-trojan-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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