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Blue Screen Crashes


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#1 tryn2learn

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Posted 26 July 2008 - 11:45 AM

I am not able to determine what is causing my blue screen crashes. I am running:
Windows XP Pro SP3
Panda Security Network
Spybot
ZoneAlarm (for firewall Only and it's the only firewall I'm running, Panda Firewall disabled)
System Mechanics 8

This system is a custom built system by Nexlink. I have 2 gig RAM and 500 gig hard disk. Dual processors and I just purchased it in Dec 2007.


Can't put my finger on exaclty when and why it started. I was running Adobe Premier Elemts 4 and download a rather long video and I got application hung.

I look into System log of what the crashes and locks ups are and I get nothing in the Windows reporting. It also crashes when I look at Systems Info.

Yesterday my system froze so bad that I had to do a cold boot.

I ran Hijackthis and I'm not sure what I'm looking at. I just purchased (after initial crash) the System Mechanics and it found 2 spyware parasites and removed them along with around 180 registry errors. I thought this would solve the problem. I ran Word 2007 and it is so slow in starting it isn't funny.

I then ran a complete complete disk check and then Memtest86 and they came out with no problems.

I do get Kernel Fault on start up Global entry through Spybot when I reboot but inconsistantly.

I also sometimes get the memory dump problem as well, which is why I thought something might be wrong with my RAM.

When the blue screen crash happens I get the Microsoft screen when it reboots that the system performs an abrute shut down to protect the system from corrupting and then of course it wants to send the report on.

When the blue screen crash happens it has text but it's only on for a microsecond, so I can't even read what it's saying.

The only other change I made was to increase the virtual memory page according to Adobe's instructions after the crashing business started.

I do have the Hijackthis log, but don't know whether to attach it here or not.

Can anybody help me. :thumbsup:

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#2 usasma

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Posted 26 July 2008 - 12:04 PM

When you first boot up the system, press F8 just before the Windows splash screen appears. This will give you a menu that starts with "Safe Mode" - a ways down the menu will be the option to "Disable automatic restart" (or something similar). Select that and press Enter - then continue to boot into Windows. The next time you get a BSOD, the system will halt on it - allowing you to copy down the information.

FWIW - here's a link to other ways to find the BSOD data: http://www.bleepingcomputer.com/forums/top...tml#entry409491
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 tryn2learn

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Posted 27 July 2008 - 07:56 PM

usasma,

I did what you said to do to disable the autorestart. Everything today seemed good until I went to check the processor temp thru BIOS. I did a shut down, and clicked on restart. I got, finally, the blue screen and text. Here is what it says:

A problem has been detected and Windows has been shut down to prevent damge to your computer.

PFN_LIST_CORRUPT

Stop 0x0000004E (0x00000099, 0x00498AB2, 0x00000007, 0x00000000)

Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance.


Now what should I do? I had a problem with an Epson printer and tried to reload the print drivers for that and the printer was just shot. I have installed a new Cannon all in one, but that installation was after the crashes started. I do hook up 3 different digital cameras from time to time to download to Adobe Photoshop Elements 6. One of the problems they had was with a file for Nokia mobil device which they list on their site to go to peferences and uncheck auto download option.

I can't think of anything else, other than running digital camcorder to Adobe Premier 4 which I've been doing. Although, the last download locked up the computer and I had to reboot and it was a mess with application hang problems. I did section the amount of RAM off per Adobe's instructions after I had the problem and downloaded more and did not have a problem.

Can you or anybody help?

:inlove: help! :thumbsup: :flowers: :trumpet:

#4 usasma

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Posted 28 July 2008 - 03:42 PM

In general, STOP 0x4e errors can be caused by bad physical RAM or drivers passing incorrect memory lists.
Since you're having printer problems also, I'd suspect the drivers first.

But, the RAM test is the easiest, so give that a shot. It's free from here: http://www.memtest86.com/
Just follow the instructions to create a bootable CD, then run the test. Let it run for a minimum of 3 passes (but overnight is better). If it starts showing errors you can shut it off - as that'll indicate problems with your memory.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tryn2learn

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Posted 28 July 2008 - 07:00 PM

I did call the mfg and they told me to do the same, which I did today. I ran it for 3 hours and it came back okay with no errors. I then finally heard back from Adobe who told me to un-install the Photoshop Elements 6 and Premier Elements 4 because I had downloaded SP3 after loading their software.

I also would love to find out how to check the drivers.

I was also concern about temperature, I ran the System Mechanic and then figured what the hey, and got into the BIOS

My BIOS version is DPP3510J.86A.026 dated I believe July 22, 2007, and I know there have been many updates. I don't know if I need to update my BIOS or not.

The temperature readings are bothersome:

CPU 60.08 degrees C
Motherboard 53.85 " C
ICH 75.73 " C
MCH 77.57 " C

It said MCH threshold 66 degrees C

I don't know what ICH and MCH are.

I guess I should start with un-installing Adobe stuff first and re-installing. But I am concerned about the temp.

Any thoughts, or can you tell me how to check drivers?

Thanks very much.
TryN

#6 usasma

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Posted 29 July 2008 - 07:26 AM

If this is a desktop PC, it's running too hot. If it's a laptop, it's probably too hot also - but they tend to run a bit hotter than desktops because of their construction.

For a desktop, unplug it, then open up the case and blow it out with a can of compressed air. Pay particular attention to the CPU cooler and the video card cooler (if so equipped). While you're in there, you can plug it back in (keeping your hands out of it) and turn it on to check if all the fans are running.

If it's a laptop, blow the compressed air through the vents in the case. Blow it several times in both directions until you can't see any more dust. Try not to rev the fans up too much, and don't use an air compressor or a vacuum - the air compressor will blow things out (it's too powerful) and a vacuum will create static electricity that may damage your components.

As for the drivers, there's many ways to determine the dates of your drivers - but the information isn't very valuable and must be interpreted with caution. An outdated driver isn't necessarily bad, and an updated driver can be corrupted and still indicate that it's the most updated. My feelings about drivers are "If it ain't broke, don't fix it" - so I primarily evaluate them by the symptoms that are presented.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 tryn2learn

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Posted 29 July 2008 - 12:13 PM

John,

LOL, the system mfg just emailed me and told me if anything it's running to cold! I don't think he knows what the capital letter C stands for.

I will try your suggestions, and as a matter of fact I just bought 2 cans of air so I'm all set. I think I'll also get a small fan to run down the back of the desk to assist in air flow. I don't know if I have anything other than the standard fan installed in the cabinet. I'll check with the mfg. I purchased this thru a reseller so I don't (shame on me) have all the details of the machine. I just told them what I wanted and what I was going to be doing with it.

Thanks again and I'll let you know how I make out.
TryN2

#8 tryn2learn

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Posted 29 July 2008 - 07:08 PM

:thumbsup: Getting closer!!!!

I started this morning by turning on the computer, and I thought wow, everything is working. Then I went to find IE7 and it was gone. So I did have to redownload, when it gets to the part about restarting your system, I clicked on okay. Here's what started happening:


Here are the errors today:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 7/29/2008
Time: 11:50:01 AM
User: N/A
Computer: TryN2
Description:
Error code 1000000a, parameter1 9514600c, parameter2 00000002, parameter3 00000000, parameter4 8051191f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 39 35 eters 95
0030: 31 34 36 30 30 63 2c 20 14600c,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 31 00, 8051
0050: 31 39 31 66 191f

Then

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 7/29/2008
Time: 11:51:18 AM
User: N/A
Computer:TryN2
Description:
Error code 0000004e, parameter1 00000099, parameter2 00498ab2, parameter3 00000007, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 34 0000004
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 39 39 2c 20 000099,
0038: 30 30 34 39 38 61 62 32 00498ab2
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 37 2c 20 30 30 30 30 07, 0000
0050: 30 30 30 30 0000


And this afternoon:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 7/29/2008
Time: 3:32:34 PM
User: N/A
Computer: TryN2
Description:
Error code 1000000a, parameter1 e594600c, parameter2 00000002, parameter3 00000000, parameter4 8051191f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 65 35 eters e5
0030: 39 34 36 30 30 63 2c 20 94600c,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 31 00, 8051
0050: 31 39 31 66 191f


I followed what usasma said to do with the events logs. There were no issues with security, and the only application error was:

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 7/29/2008
Time: 3:25:34 PM
User: NT AUTHORITY\SYSTEM
Computer: TryN2
Description:
Windows saved user TryN2Learn registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Other than the understandable ones when I tried to download IE7.

Thanks in advance,
TryN


#9 usasma

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Posted 31 July 2008 - 06:20 AM

The first 3 errors have to do with your memory. Although it's not very likely, I'd have to suggest running this free memory diagnostic tool first. It'll help to rule out physical problems before we attempt to fix driver (software) problems. http://www.memtest86.com/

Just follow the directions and let the test run for a minimum of 3 passes (overnight is better). If it starts to give you errors you can stop the test and start to troubleshoot where the errors come from.

Let us know the results and we'll move on from there.

The last error is fairly common, and usually doesn't cause any problems. There is a free tool that'll fix some of these types of errors and it hasn't caused me any problems when I've used it - so I'd suggest that you give it a try: http://www.microsoft.com/downloadS/details...;displaylang=en
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 tryn2learn

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Posted 01 August 2008 - 09:53 AM

Thanks for the info. I have un-installed Adobe and did not reinstall and the problem still exists.

I did run Memtest86 for 4.5 hrs and it showed no errors.

I'll try the next test and see what happens. The mfg is pushing for me to return the unit and let them have a go at it.

I still think the unit is running extremely hot. I don't understand. The last system from them was in the same environment and I never, never had a problem with the heat build up that I am with this one. I told the manufacturer that I thought they should have a stronger fan and and some type of cooling system for the video card. They did not answer that question, but again strongly recommended that I return the unit. They have told me they only need one day to take "care" of the unit. This new system has a video card and much better processors than my old one, but basically they are the same system.

Today being Friday, I am strongly thinking that I should return it for Monday delivery and should have it back by Tuesday. Other than I am entirely curious as to what the problem is I think after this test I will send it back as it is still under warranty.

I'll let you know the outcome of all and again Thanks for all the excellent information. I know I have Learned a lot!
TryN

#11 hamluis

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Posted 01 August 2008 - 10:34 AM

If the unit is under warranty...and authorized manufacturer reps have indicated that you should return it for repair...I would suggest that's probably the route to travel.

Louis

#12 usasma

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Posted 02 August 2008 - 06:00 AM

Backup your stuff and send it out. Overheating problems with laptops aren't very easy to fix without opening the case (and voiding the warranty).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 tryn2learn

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Posted 07 August 2008 - 08:25 PM

Okay all. I did send the unit back. I had them add an additional 2G of RAM. They said all was fine with the cooling units for the CPU and Video card. They bench tested the memory and found no errors. They then put it thru a component stress test and nothing failed. They then added the additional RAM and tested for 24hours with no failures. I spoke with them and their tech told me everything he saw with memory failures appear to be too much antivirus software running at the same time. The company advised me to get rid of some of the freebie stuff I'm running and reload my Adobe and see if the error occurs again. Right now, I'm a tad bit dizzy from standing on my head reattaching all the cables and getting my settings where I want them from a display standpoint. I will eliminate all but Panda and see if that makes a difference.

Thanks for all your support and suggestions. I will let you know when I am fully running what happens when I download another 40-45 minute video.
TryN

PS I was really Jones'n without the thing! Does that mean I'm hooked????
:thumbsup:

#14 usasma

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Posted 10 August 2008 - 07:43 PM

Nah, you're not hooked. You're only hooked once you start building/buying extra systems "just in case". I've got 3 working computers at my desk, and another 3 in the house - along with 2 laptops. I've also got another 4 or 5 in various stages of repair/rebuilding.

This system (that I'm typing on now) wouldn't boot yesterday evening. So I switched over to one of the others and started repairing this one. Finally fixed it early this morning and am very happy to have it back up!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 tryn2learn

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Posted 11 August 2008 - 10:32 AM

Well, I guess your right! I'm not that hooked!

I did have more crashes. I did find the problem. It's the Adobe software. I did the re-install, it crashed. (Not to mention the nasty thunderstorms here playing with our power.) Seems that so much of the editing is in memory until saves are done (auto, as well as manually) that my memory takes forever to dump it. I need to find out if there is a way to empty the memory faster so the program doesn't hang or if this is just an inherent problem with Adobe products. I do have a ticket started with Adobe. Also, Adobe puts in the little extra "features" and doesn't allow the user the ability (that I can fine) to not download certain extras that have no bearing of the original software package.

What is up with these companies bundling all these so called extras that do nothing but take up space and then there is nothing in their manuals or on the web to explain just what you need to get the software working that you purchased. I have the same issue with a printer I just bought. It auto loads eight different icons of their little extras most of which do not have anything to do with the functionality of the printer itself. When you contact them they tell you you really should download all the software that comes on the CD!

I don't get it.

I just want to redo my website, be able to produce the video I need for it and do some fancy stuff with the pics. Don't these companies care what the consumer wants???


Oh well, I babble.......

Thanks to all for your help and I have it narrowed down now to the problem. BTW I did get rid of all the extra virus software freebies and only use Panda and System Mechanic (when needed) and everything seems to be working just fine.

:thumbsup:




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