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Windows Doesn't Start Up


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#1 jmjcari

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Posted 26 July 2008 - 11:15 AM

i had a pretty nasty case of spyware - the ultimate cleaner fake anit-spyware spyware. the computer slowed down tremendously. pop-ups and fake windows alerts were springing up everywhere. i went on a different computer (the one i'm on now) and was reading how to get rid of it and trying to get some help from a few sites. i was strongly recommended true sword, but in retrospect, i think they were just trying to get me to buy true sword. i ran the program in safe mode and i'm not sure if it did anything because when i tried to start my computer up normally, windows doesn't start up. it begins the process of starting then stops and starts it all over again - it'll just keep cycling like this forever without starting up. is this part of the spyware? did true sword corrupt a file that windows needs to open? please help.

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#2 usasma

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Posted 26 July 2008 - 11:43 AM

Although it may not be malware, the reviews that I read primarily stated that it wasn't worth the money.
Can you get into Safe Mode and uninstall it from there?
Are you able to access the Recovery Console? http://www.bleepingcomputer.com/tutorials/how-to-install-the-windows-xp-recovery-console/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jmjcari

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Posted 26 July 2008 - 11:54 AM

safe mode and last know good configuration don't work either.

#4 jmjcari

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Posted 26 July 2008 - 01:03 PM

am i going to have to reinstall windows?

#5 usasma

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Posted 26 July 2008 - 06:37 PM

Are you able to access the Recovery Console? http://www.bleepingcomputer.com/tutorials/how-to-install-the-windows-xp-recovery-console/


I dunno if you're going to have to reinstall, we've gotta check a couple of things first. Do you have a Windows installation CD?

Edited by usasma, 26 July 2008 - 06:37 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 jmjcari

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Posted 26 July 2008 - 06:56 PM

Are you able to access the Recovery Console? http://www.bleepingcomputer.com/tutorials/how-to-install-the-windows-xp-recovery-console/


I dunno if you're going to have to reinstall, we've gotta check a couple of things first. Do you have a Windows installation CD?


i have the disc. it's not the full version of XP though. it's an old computer that originally came with ME and the disc i have is an upgrade disc.

#7 usasma

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Posted 26 July 2008 - 07:05 PM

Not a real problem unless you need to reinstall. If you do need to reinstall, do you have a copy of the Windows ME disk?

Use the upgrade disk to access the Recovery Console using the instructions in the link above. Once in, run the following commands, pressing Enter after each one and answering Y (for Yes) to any prompts that appear.

chkdsk /r
fixmbr
fixboot

Let us know if it boots or not (after doing the above) and we'll move on from there.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 jmjcari

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Posted 26 July 2008 - 07:28 PM

the disc won't boot.

#9 usasma

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Posted 26 July 2008 - 08:00 PM

What make and model is your system? If it's a custom build, what's the make and model of your motherboard?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 jmjcari

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Posted 26 July 2008 - 08:10 PM

you mean my operating system?

#11 dc3

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Posted 26 July 2008 - 09:07 PM

He means the make and model of you computer. Like a Dell, HP, Gateway,...

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 jmjcari

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Posted 26 July 2008 - 09:58 PM

it's a gateway PERF 1400CL LTD2 CDRW

#13 usasma

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Posted 27 July 2008 - 07:11 AM

On a Gateway you usually press F10 as the Gateway screen displays in order to access the boot device menu. In that menu you can choose to boot from the CD/DVD drive. Have you tried that? Did it work?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 jmjcari

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Posted 27 July 2008 - 10:30 AM

i went into the bios setup and the CD drive was the 1st boot device. it actually says "ATAPI CDROM". that's got to be it, right? it does the same thing it always does, but it takes longer. i can hear the computer reading the disc. it tries to boot the disc, but at some point it stops and then tries to start again.
on one start up, i hit F8 and selected "disable restart after system failure", then restarted the computer. windows didn't load again and the computer shut down. this message was left on the screen:

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0c00000000 0x00000000).
The system has been shut down.

is this a generic message or does this specifically tell me what went wrong?
i just noticed that you're from CT. i went to school in fairfield and lived in bridgeport for a year.

#15 usasma

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Posted 27 July 2008 - 01:03 PM

I live about 3 miles from the Mohegan Sun Casino over near the RI border (New London, Groton, Mystic area).

The error message gives some information, but not enough to diagnose it from just that.
The STOP 0x21a error is shorthand for a security violation in a critical user-process (such as winlogon.exe or csrss.exe). Since you can't do anything without user processes - it crashes.

The additional status message refers to a DLL issue - which means that the DLL is missing, corrupt, or there's an error in the registry referring to it.

You'll have to test the disk on another computer to see if it'll boot there. If it does, then there's likely to be an issue with your CD drive. If it doesn't, then you'll need a bootable disk to proceed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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