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Loss Of Internet Connection Laptop

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#1 sam-my


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Posted 26 July 2008 - 10:54 AM

I am using a Netgear router WGT624 (108 Mbps) for almost 4 years. The router is connected to a my desktop computer (XP Pro) and I am also using a laptop with XP Pro.
The connection and internet work just fine on both PC's (just few small problems).
One week ago I purchased a new laptop for my daughter. This is a HP with Vista Home Premium. Norton Internet Security is installed on the new laptop.
From time to time I am loosing connection to the internet with the new laptop only, the old one and the desktop working flawlessly. To get connection I have to restart the laptop.
Sometimes the laptop remains connected for a long time (more than one hour), but other times it happens that it is impossible to connect for more than one minute, and have to restart again and again (sometimes 5-10 times).
When clicked, the wireless network icon on the System-Tray shows up the connection bars and says wireless connections available. When I open the connection status window, I can see the router name, but the icon has a yellow bubble on it (with a "!" in it).
No password is required.
The old laptop is wireless connected using Netgear Ethernet PC card WG511T. The new laptop has the "build-in" wireless connection.

Is this problem related to the Vista? Or to the Norton Internet Security? Is there any interference between the laptops when working together?

Thanks for assistance.

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#2 Dr_Manhattan


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Posted 27 July 2008 - 07:29 PM

I would try uninstalling Norton Internet Security and see if uninstalling the program works out for you. Another thing you can is to go to the manufacturer's website of the laptop and download the latest wireless network card drivers and upgrade the current drivers. I am thinking the problem could be with Norton though.

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