I hear you loud and clear. I've been using computers for a long time for lots of business type things and had an IT department when something went wrong. Now, I'm on my own and not only have to learn software packages on my own, but also figure out what's happening when I get into a fix.
I'm from Upstate NY and have lived here all my life. But I have traveled a great deal for my previous job and in your area of the world. I too, when I get this problem straighten out, will be working on both my husbands and my families trees. Looks to be quite an interesting adventure.