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I Think Its Been Terminated


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#1 superpikeangler

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Posted 26 July 2008 - 08:45 AM

Through so called professional help whilst trying to remove a virus from my pc the technician from symantec virus removal specialist deleted something from the registry. Now my pc will only start in"safemode" and asks for windows to be activated so presumably the activation code has been deleted.
As you probably know this can only be done in normal mode so therefore its just going round in circles.
I've tried the recovery console but that hasn't helped
Tried F8 and last good config but it just keeps saying I need to activate windows but cannot get to activation setup.
Originally I had Trojan Vundo which had stopped windows explorer working ie icons and taskbar kept dissappearing.
Typically symantec don't want to know as they've had my money

can anyone help or is it a re install job.
I've read on this forum that I could take hard drive out of pc and put it in another to rescue files.
Sounds easy but is it?

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#2 hamluis

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Posted 26 July 2008 - 12:20 PM

Hi :thumbsup:.

I guess I have to ask: If you can only boot in Safe Mode...and you can't get to Safe Mode because the system won't boot...what's the basis for the assertion?

As for activation...do you get to the logon screen before it tells you that you need to activate?

In any case, I would try a repair install of the O/S before considering anything else. That should get proper boot files where they should be and will also replace any system files which are missing/damaged.

Generally, all data files and program files will be unchanged. Critical updates since the compilation date of your XP CD (used to do the repair) will need to be reinstalled. Probably (IMO), the easiest way of doing this is just do the SP3 install after the dust has settled.

MS, XP Repair Install Procedures - http://support.microsoft.com/kb/315341/EN-US/

To do the repair install, you will need to be able to boot from an optical drive.

You can take the hard drive out and install it as a secondary drive in a known good system...but that will only allow you to run chkdsk on the drive, while you won't be able to run any of the other windows repair commands. And that may not overcome your situation. But if you haven't backed up wanted data files, moving to another system gives that opportunity (only for data files).

Louis

#3 superpikeangler

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Posted 26 July 2008 - 12:49 PM

I will try to elaborate.
I switch on the power and the bios screen comes up. I press F8. whichever mode i select it tries to start in safe mode. before the logon screen appears a message says "this copy of windows requires activation. Windows cannot be activated in safe mode. do you want to restart now" yes or no.
This goes on add infinitum.
Have tried chkdsk from recovery console and report said that 1 error found and fixed.
I don't know where to go from here.
Will try to do your suggestions
Thanks for your post.

#4 mme

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Posted 26 July 2008 - 01:15 PM

In safemode you could launch System Restore

From Start>>Click Run>>Type in >>msconfig>>press ok
In the next window press Launch System Restore
Restart my computer at earlier time
press next......on the calender
choose a date in bold before you did any registry changes with symantec
press next

System Restore Should work providing you have restore points available
if system restore is successful..you will need to go to malware forum
theres going to be a high probability you will be infected if the restore point was infected
here are some steps to perform to help you get started
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

#5 superpikeangler

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Posted 26 July 2008 - 02:50 PM

Many thanks to louis.
I followed the link you provided and the installation has repaired. some work to do yet but going the right direction.
Many thanks to you and bleepingcomputers.com

#6 hamluis

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Posted 26 July 2008 - 03:47 PM

Well done, happy computing :thumbsup:.

Louis

#7 garmanma

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Posted 26 July 2008 - 04:57 PM

Many thanks to louis.
I followed the link you provided and the installation has repaired. some work to do yet but going the right direction.
Many thanks to you and bleepingcomputers.com

Don't forget to reinstall all of your Windows Updates
Mark
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#8 superpikeangler

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Posted 27 July 2008 - 03:22 AM

aaaargh
Therein lies a problem. Updates have downloaded but installation has failed. All 108 of them. Blocked sp3 because of problems I have read about. Tried to install sp3 a couple of weeks ago but wouldn't install. perhaps that is the original cause of problems.
If it helps anyone its an AMD Athlon 2600+ processer
Norton 360 v2.0 installed. :thumbsup:

#9 frankp316

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Posted 27 July 2008 - 05:20 AM

Yes, there is an issue with SP3 and AMD processors. Have a look at this.



http://msinfluentials.com/blogs/jesper/arc...ing-xp-sp3.aspx

#10 garmanma

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Posted 27 July 2008 - 07:44 AM

http://www.pchell.com/support/windows_upda...t_install.shtml
Be sure to read the whole article
Mark
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#11 superpikeangler

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Posted 27 July 2008 - 09:00 AM

Thanks Garmanma
that link you sent seems to be working. downloading updates now ready for install.
Thanks to people like you, people like me haven't pulled all their hair out yet.
Just got to try and speed the thing up now.
Did comprehensive norton 360 scan this morning and it scanned over 4 million files. Last time i did it, not so long ago there was just over 1 million!!!!!!!
Any thoughts

#12 mme

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Posted 27 July 2008 - 09:12 AM

http://www.microsoft.com/downloads/details...;displaylang=en

#13 superpikeangler

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Posted 27 July 2008 - 09:14 AM

installations started successfully. thanks

#14 superpikeangler

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Posted 27 July 2008 - 03:53 PM

had to take it that 1 stage further and try for sp3 and you guessed it. Wont have it.
Downloads file and installs them then stops at

"Finishing installation"

Details
Running processes after install

this is what happened previously despite waiting overnight for completion
I have downloaded and run AMD processors fix from microsoft prior to download and disabled all av software.
Must have missed something.
am i missing anything by not having sp3? :thumbsup:

#15 mme

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Posted 27 July 2008 - 04:24 PM

you could check windows update log for errors
look for any failures regarding installation failures
or something similar to that nature
it should be a erroor code

go to Run
type this in or copy and paste it

WindowsUpdate.log

then click ok

it will open as note pad
post the error code here

Edited by mme, 27 July 2008 - 04:25 PM.





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