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All Sorts Of Things Wrong :(


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#1 Bry Z Boiler

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Posted 25 July 2008 - 08:31 PM

I have been battling computer problems for a few days now.

It seems that all sorts of viruses/malware/spyware have decided to infest my computer at the same time.

I have Windows XP SP2. I have McAfee VirusScan 12.1.

For a few days, I was battling the "Antivirus08". But I think we got that under control. Then yesterday, the clock in the task bar switched to military time and it says "VIRUS ALERT!" next to it. I also had a blue screen as my desktop that said my computer was infected.

McAfee tried to tell me that "joke-bluescreen.c" was on my computer, and I tried to have it remove it, but it wouldn't. So I searched in c:\windows\system32 for the file name. When I tried to delete that - it said it couldn't because it was being used.

I don't know what to do at all. But it is really frustrating. Please help!

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#2 quietman7

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Posted 25 July 2008 - 10:10 PM

Please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix". This program is for Windows 2000/XP ONLY.
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.

When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.

To fix the policy restrictions created by this infection, please open the SDFix folder or download XP_CodecRepair.inf and save it to your desktop. <- for Windows XP ONLY.
  • Right-click on XP_CodecRepair.inf and select Install from the Context menu.
  • Note: To download the .inf file, go to File, choose "Save page as" All Files and save XP_CodecRepair.inf to your desktop.
  • Then log off or reboot to apply the changes.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Bry Z Boiler

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Posted 27 July 2008 - 08:17 PM

Here is the report from my SDFix run.

SDFix: Version 1.209
Run by Bry on Sun 07/27/2008 at 20:41

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix\SDFix

Checking Services :

Name :
sysrest.sys

Path :
\??\C:\WINDOWS\system32\sysrest.sys

sysrest.sys - Deleted



Restoring Default Security Values
Restoring Default Hosts File
Restoring Default HomePage Value
Restoring Default Desktop Components Value
Restoring Default Desktop Wallpaper
Restoring Windows ProductId To Remove Fake Virus Alert
Restoring Time Format To Remove Fake Virus Alert

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\SYSTEM32\PHC1AE~1.BMP - Deleted
C:\Documents and Settings\Bry\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.redtube.com\settings.sol - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt10.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt11.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt12.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt13.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt14.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt15.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt16.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt17.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt18.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt187.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt19.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1A.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1B.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1C.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1D.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1E.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt1F.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt20.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt21.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt22.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt23.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt24.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt25.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt26.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt27.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt28.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt29.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2A.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2B.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2C.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2D.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2E.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt2F.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt3.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt30.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt31.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt33.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt34.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt35.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt35D.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt36.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt37.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt38.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt39.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt3A.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt3B.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt3D.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt3E.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt4.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt43.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt431.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt45.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt46.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt47.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt49.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt5.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt52.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt54.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt56.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt58.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt5A.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt6.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt624.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt7.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt8.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.tt9.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttA.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttB.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttC.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttD.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttE.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\.ttF.tmp - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\bindsrv2.exe.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\dssc32.exe.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\smchk.exe.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\bindsrv2.exe.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\removalfile.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\s1265.php.bat - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\software.php - Deleted
C:\DOCUME~1\Bry\LOCALS~1\Temp\software.php.bat - Deleted
C:\WINDOWS\agpqlrfm.exe - Deleted



Folder C:\Documents and Settings\Bry\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#www.redtube.com - Removed
Folder C:\Program Files\Helper - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-07-27 20:55:13
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"C:\\Program Files\\MySpace\\IM\\MySpaceIM.exe"="C:\\Program Files\\MySpace\\IM\\MySpaceIM.exe:*:Enabled:MySpaceIM"
"C:\\Program Files\\Yahoo!\\Yahoo! Music Jukebox\\YahooMusicEngine.exe"="C:\\Program Files\\Yahoo!\\Yahoo! Music Jukebox\\YahooMusicEngine.exe:*:Enabled:Yahoo! Music Jukebox"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Documents and Settings\\Bry\\Local Settings\\Temp\\.tt6.tmp"="C:\\Documents and Settings\\Bry\\Local Settings\\Temp\\.tt6.tmp:*:Enabled:enable"
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent"
"C:\\WINDOWS\\system32\\sysrest32.exe"="C:\\WINDOWS\\system32\\sysrest32.exe:*:Enabled:enable"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :


File Backups: - C:\SDFix\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 8 Jan 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users.WINDOWS\DRM\DRMv1.bak"
Fri 25 Jul 2008 20,487 A.SHR --- "C:\Program Files\McAfee\MQC\MRU.bak"
Fri 25 Jul 2008 265 A.SHR --- "C:\Program Files\McAfee\MQC\qcconf.bak"
Fri 4 Jan 2008 0 A.SH. --- "C:\Documents and Settings\All Users.WINDOWS\DRM\Cache\Indiv02.tmp"
Thu 8 May 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\BIT2.tmp"

Finished!

#4 Bry Z Boiler

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Posted 27 July 2008 - 08:20 PM

I also have a few more problems still (but I am back to much closer to normal right now - THANK YOU!)

When I turn on my computer - a window pops up that says:
"RUNDLL" Error loading C:\Windows\system32\qybvmneo.dll The specified module could not be found.

And my clock is still showing military time in the taskbar. Which is fine for me - but my boyfriend has trouble subtracting 12 (that's a joke).

Edited by Bry Z Boiler, 27 July 2008 - 08:37 PM.


#5 Bry Z Boiler

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Posted 27 July 2008 - 09:07 PM

Here is the log from running MBAM.

Malwarebytes' Anti-Malware 1.23
Database version: 1000
Windows 5.1.2600 Service Pack 2

10:05:17 PM 7/27/2008
mbam-log-7-27-2008 (22-05-17).txt

Scan type: Quick Scan
Objects scanned: 52597
Time elapsed: 22 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 6
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\qndsfmao.bvqe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\qndsfmao.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\SecuriSoft SARL (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\BASE (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\DELETED (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\SAVED (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\jkkKeeFW.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080723001640703.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080717103047005.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080717104204203.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080718014241484.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080718101021484.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080718113953156.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080718115421859.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080718121419921.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080719154409328.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080719185500687.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080719191841359.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080721143344546.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080721162152281.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080721162851656.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080722064106453.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080722101658234.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Application Data\SecuriSoft SARL\WinSpywareProtect\LOG\20080723102403109.log (Rogue.WinSpywareProtect) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.

#6 Bry Z Boiler

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Posted 27 July 2008 - 09:39 PM

My windows installer keeps popping up saying that I need to reinstall part of Office XP. But my cd-rom drive is not working.

When I open up "My Computer", the only 3 items that show up are "Files Stored on This Computer" - Shared Documents and Bry's Documents (that's me)... and the Hard Disk Drive (C:). I don't have any removable storage (or whatever it's called).

#7 quietman7

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Posted 28 July 2008 - 06:46 AM

One or more of the identified infections (sysrest.sys) was related to a rootkit component. Rootkits are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. Further, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

When I turn on my computer - a window pops up that says:
"RUNDLL" Error loading C:\Windows\system32\qybvmneo.dll The specified module could not be found.

It's not unusual to receive such an error after using tools to remove malware infection.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

If you are still getting this error, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Reboot your computer and see if the startup error returns.

And my clock is still showing military time in the taskbar

To change your time, click on Start > Help and Support Center and in the Search box type: change time display
Press Enter or click the green arrow.
Under Suggested Topics click "Change the way your computer displays the time" for instructions.

Or you can go to Start > Control Panel > Regional and Language Options.
Under Standards and formats click the Customize... button.
Then click the Time tab, and change the Time format to: h:mm:ss tt
Click Apply or Ok twice to exit out.

Also let me know if you right-clicked on XP_CodecRepair.inf and selected Install.
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#8 Bry Z Boiler

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Posted 28 July 2008 - 11:05 AM

I am running the Malware program again.

I did right click on XP_CodecRepair.inf and selected Install.

I have also noticed (while going to email pages to login or facebook and such) - that my tab button does not jump between fields. But from this window where I am typing my question, if I hit tab - it sends me down to the "Add Reply" button.

Also - my enter key works within this text window, but I was chatting in yahoo messenger (through the email), and the enter key would not send my replies.

#9 Bry Z Boiler

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Posted 28 July 2008 - 03:22 PM

2nd MBAM run. And then I rebooted (but had to leave straight away, so I am just posting the log now).

Malwarebytes' Anti-Malware 1.23
Database version: 1001
Windows 5.1.2600 Service Pack 2

12:22:41 PM 7/28/2008
mbam-log-7-28-2008 (12-22-41).txt

Scan type: Quick Scan
Objects scanned: 52271
Time elapsed: 28 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 Bry Z Boiler

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Posted 28 July 2008 - 03:51 PM

I still do not have access to my cd rom drive or usb. But my tab button and enter seem to be working now.

#11 quietman7

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Posted 28 July 2008 - 05:34 PM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
As for your CD-Rom and Usb drives.

There are a wide variety of causes for a CD-ROM drive that does not register with the system. Most fall into the usual two categories: incorrect configuration, and hardware problems or incompatibility.

CD-ROM drive cannot be recognized or seen by the system

If you need further assistance with this, please start a new topic in the hardware forum.
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