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Mcafee Systemguard Keeps Getting Turned Off


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#1 River Cop

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Posted 25 July 2008 - 07:26 PM

For some time now I have been having a problem with my McAfee SecurityCenter SystemGuard turning off by itself. I did not purchase the program it was provided by AOL. I freguently have to turn it back on only to find it disabled again. Sometimes I will select "fix the problem" and it says it does but when I check it says that its still disabled. This happened to me sometime back and when I searched the web I found several entries where others were having the same problems. The consensus was that it was a problem with McAfee that was being corrected. After awhile it stopped doing it. I thought thr problem had been corrected. Recently I got infected with some bad stuff but BC helped me get rid of it. Problem is, now SystemGuard is being disabled more often than ever before. Everytime I fix it, it will disable itself before I can even close it out. I've never posted here, only in the virus removal forum. Hopefully someone can let me know what is causing my problem.

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#2 boopme

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Posted 25 July 2008 - 08:48 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
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