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Getting An Error Message On Startup...


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#1 jaysnzees

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Posted 25 July 2008 - 04:16 PM

I've noticed this two days ago, I've had a death in the family since then and am now just trying to tackle this. I do not remember what I was doing at the time.

Again, on start up I get an error message that states

Error loading C:\WINDOWS\system32\knwbbvgb.dll

if anyone has any help I would love it, plus I am sorry if this is the wrong place to post this. it looked okay though

jz
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#2 usasma

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Posted 25 July 2008 - 05:34 PM

Have you recently removed any viruses/malware from the system? This could be a leftover from that.

If so, first I'd suggest that you try a couple of these free, online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

After ensuring that your system is clean (if you don't, the malware may mutate and become harder to remove) you can use this free application to remove the startup entry that's calling that file: http://www.microsoft.com/technet/sysintern...s/Autoruns.mspx
Just scroll down the list until you find the image path that has that DLL file in the name and remove the checkmark on the left to stop it from loading.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jaysnzees

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Posted 26 July 2008 - 06:27 PM

Actually, yes I have recently removed malware, and antivirus 2008 and a PC Cleaner virus. i thought it might be from that...I use a Norton 360 2.0, Webroot spy sweeper and recently used something called HijackThis, but there still must be leftovers as you call them.

i will try the links you provided, will they interfere with the norton and webroot that I already have? (I thought you should not use morn than one spyware prgram)

thanks for your help
jz
What is thy bidding? My Master?

#4 usasma

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Posted 26 July 2008 - 07:02 PM

The links are to online scanners and won't interfere with your existing protection. The "rule" is that you should only have one antivirus program resident in memory at one time. You can have several antispyware programs running - but only one firewall program.

I suspect that this is a remnant of what you removed, and that using the program in the last link will let you get rid of the error message - but the scans are still essential to see if the system is still infected.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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