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Application Error--faulting Application Winword.exe


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#1 dreamcatcherco

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Posted 25 July 2008 - 02:50 PM

Hello, all,
In looking at my error logs, there have been occasional errors with Word. But just recently, they have become quite a pattern. I'm not a techie and don't know if this error entry tells us details to center in on exactly what the problem is. But I am copying it below for your perusal. I am running Home Vista & Office Home & Student 2007. After I installed an update to my HP OfficeJet All-in-One I started getting frequent messages that Word had failed & Microsoft was searching for solutions to the problem. It always repairs & Word returns for continued use, but something is clearly wrong. I saw a discussion on Bleeping Computer that lead me to think that Office & my HP printer might be conflicting. But so far as I am aware the updates for both the Office & HP are the newest versions. I think Microsoft is completely updated. Can you help me correct whatever this is all about ? I am very unclear about what is happening & don't know what to do.
Thanks, dreamcatcherco

Log Name: Application
Source: Application Error
Date: 7/24/2008 4:48:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: User-PC
Description:
Faulting application WINWORD.EXE, version 12.0.6308.5000, time stamp 0x47e547c5, faulting module hpz3r4x6.dll, version 61.63.263.21, time stamp 0x46c5c5da, exception code 0xc0000005, fault offset 0x00045db8, process id 0xa44, application start time 0x01c8edd6bca86b89.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-07-24T21:48:08.000Z" />
<EventRecordID>16481</EventRecordID>
<Channel>Application</Channel>
<Computer>User-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6308.5000</Data>
<Data>47e547c5</Data>
<Data>hpz3r4x6.dll</Data>
<Data>61.63.263.21</Data>
<Data>46c5c5da</Data>
<Data>c0000005</Data>
<Data>00045db8</Data>
<Data>a44</Data>
<Data>01c8edd6bca86b89</Data>
</EventData>
</Event>

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#2 usasma

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Posted 25 July 2008 - 05:03 PM

Microsoft Word crashed because of this module: hpz3r4x6.dll
The references that I was able to find for this file suggest that its:
1) an OEM driver file, and
2) a Unified UI/Render plug-in

Which doesn't mean a whole heck of a lot to me, but I've got a guess or two about.

Since the filename starts with HP and you've recently installed an HP OfficeJet...did you install it from the drivers on the disk, or did you download the drivers from HP? If you installed from the disk, did the disk (or the setup program) specify that the drivers were compatible with Windows Vista? Often printers will be marked with a "Works with Windows Vista" sticker - but won't have the Vista drivers on the installation CD/DVD.

I would suggest uninstalling the drivers and software for the HP printer, then reboot and test to see if the error has been corrected.
If it has, then try getting the Vista drivers from this link: http://welcome.hp.com/country/us/en/suppor...Display=drivers
and see if that helps.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 dreamcatcherco

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Posted 31 July 2008 - 06:07 PM

Usaama, this is GREAT--gives me more to go on than I had turned up on my own. I did download from the internet, but now I know that the problem has to be a new All-in-One OfficeJet update driver. I will be needing this informration when I get my system back. Right now I'm having a computer crisis because I don't know if I can & if so, how to restore my C drive from the DriveImage file I have on my external drive. (see my response under other post entitled "Error--Service Control Manager Event Log Provider, Here's another one I don't know what to do with.) Thanks for the additional information, which I definately will need later.




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