Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help With A Bsod


  • Please log in to reply
6 replies to this topic

#1 MC_Shortbus

MC_Shortbus

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:51 AM

Posted 24 July 2008 - 11:42 AM

I have a Toshiba Laptop that overheated last night. I turned it off and let it cool for an hour and it now BSODs at random intervals. I have the minidump logs, so if someone could help, it would really be appreciated.

Edit: Whoops, forgot to mention that around the times that it blue screens, an event ID 1003 is created in the System log. Doubt that helps much, but better than nothing.

Thank you,

-Shortbus

Edited by MC_Shortbus, 24 July 2008 - 11:44 AM.


BC AdBot (Login to Remove)

 


m

#2 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington
  • Local time:02:51 AM

Posted 24 July 2008 - 03:39 PM

What is the error code? Should be something like 0x0000007E.

Can you attach the latest minidump?

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image

#3 MC_Shortbus

MC_Shortbus
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:51 AM

Posted 25 July 2008 - 10:46 AM

Billy,

Thank you for your reply. Please see the attached for the most recent mini-dump.

Please note I had to change the file extension from .dmp to .txt so that the forum would allow me to upload it.

Attached Files



#4 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington
  • Local time:02:51 AM

Posted 25 July 2008 - 10:54 AM

Hmm... I'm not exactly sure on that one. My guess is that you had a motherboard component or RAM fail when it overheated. The driver flagged in the crash dump is part of windows itself, so my overall guess is bad ram.

Anyone else have any other ideas?

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image

#5 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:51 AM

Posted 25 July 2008 - 10:54 AM

Some reading to go along with the problem
http://www.microsoft.com/technet/

http://www.eventid.net/display.asp?eventid...tem&phase=1

Edited by garmanma, 25 July 2008 - 10:55 AM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 MC_Shortbus

MC_Shortbus
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:51 AM

Posted 25 July 2008 - 11:09 AM

Interesting. I am going to check out the memory I guess, and if that doesn't have any effect, I will try setting up a new drive to put in there and see if that fixes the issue.

Thank you both for the help, and I will post again if either of those options work.

-shortbus

#7 MC_Shortbus

MC_Shortbus
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:05:51 AM

Posted 31 July 2008 - 08:07 AM

For anyone who is interested: Put a new drive in the laptop and reinstalled XP and the drivers. The machine seems to be stable and hasn't BSODed again. I hope it stays this way.

Thanks for the dump log analysis.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users