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Computer Infected...need Help


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3 replies to this topic

#1 NavWx2003

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Posted 24 July 2008 - 02:20 AM

This is my first post since becoming a member. I work with computers every day, but sadly don't really know much about the details and specifically don't know much of anything about recovering from a virus attack. I am running AVG 7.5.526 and keep it up to date via the daily updates. I am also running SpyBot each day on startup. However, tonight while surfing the web, I received notification that I had three virus attacks occur. I immediately re-ran AVG and came up with only one virus (Trojan horse Generic10.BHES). Now, after I ran this, I noticed a few odd things that make me very concerned. First, I can no longer "see" my hard drive (C:). The other drives are there, but not C:. I also "lost" several desktop icons to programs, while others are still there. Also, IE seems to be no longer available either. Like I said, other files and programs are still there and still seem to work, but I'm concerned about the IE and my hard drive, as these obviously contain private info and the IE may have had some cookies on it with possible passwords. Is there any way to recover the hard drive or would it be best to just slick the drive, reload the op system and start over, and pray that nothing too critical was taken?

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#2 fireman4it

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Posted 24 July 2008 - 05:58 PM

hello download malwareantibytes and follow the instructions.



link:http://www.besttechie.net/tools/mbam-setup.exe

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#3 NavWx2003

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Posted 24 July 2008 - 10:51 PM

Thanks for the quick reply, now I seem to have more issues. First, I could not get to the internet from my infected computer, so i downloaded the file you sent me from my laptop, saved and manually transferred it to the PC. BUT, I had to restart the PC since it was completely 100% frozen. Second, when it was booting up, it's giving me the following error "dsc.exe - Application Error" and "The application failed to initialize properly (0x0000142). Click Ok to terminate the application." I have clicked about 100 times so far and it keeps coming back up. And while it's up the computer won't allow me to open any other windows (i.e. windows explorer) so that I can open the .exe file that you sent. Any ideas how to get around this little spot? Thank you.

#4 DaChew

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Posted 25 July 2008 - 05:13 AM

I would keep that computer disconnected from the internet even after applying some fixes if you choose to go that route

http://www.malwareremoval.com/tutorials/safemodeboot.php

See if you can get into safe mode

Run a scan with AVG and spybot from safe mode if possible

Are you using windows xp?
Chewy

No. Try not. Do... or do not. There is no try.




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